Personal Injury Client Success Manager

Torticity; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, and health insurance

Life insurance and disability insurance

Flexible PTO and Discretionary Time Off

Job summary

A legal tech firm is seeking a Client Success Manager to build and manage relationships with key law firm clients in their Personal Injury Vertical. The role focuses on onboarding new partners, overseeing client processes, and improving client experience in a HIPAA-compliant environment. Candidates should have at least 3 years of client management experience, excellent communication skills, and proficiency in data analytics. The position offers a salary range of $60,000 to $75,000 along with comprehensive benefits.

Qualifications

• Minimum of 3+ years of client management experience.
• Previous experience in the legal industry, specifically in personal injury.
• Exceptional project management skills with a bias to get things done.

Responsibilities

• Manage law firm clients and internal stakeholders.
• Onboard new clients with attention to detail.
• Drive success by aligning campaign goals with internal teams.

Skills

Client management experience

Data analytics

Project management

Interpersonal communication

Microsoft Office

Education

Bachelor's Degree

Tools

CRM API

Excel

Job description

Founded five years ago and headquartered in Boca Raton, FL, Torticity is revolutionizing the legal sector with groundbreaking technology and unmatched operational support. What began in mass tort case services has evolved into a full-scale transformation of personal injury law, reshaping how firms operate. Our proprietary tech boosts efficiency and sets new industry standards. Today, we offer comprehensive, end-to-end solutions that help law firms navigate complex litigation effortlessly. As pioneers in “Lit-Tech,” we blend innovation with justice, turning challenges into opportunities. Torticity isn’t just changing the game; we’re building the future of legal excellence.

📍 Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration.

Join us and be part of something extraordinary!

Job Summary

In this role, you will be focused on building and managing relationships for our key law firm clients in our Personal Injury Vertical. You will oversee the external-facing, end-to-end client process, starting with onboarding new law firm partners and developing relationships with key stakeholders. This includes gathering and implementing the client’s scope of work with cross-functional teams involving operations, tech, product, data, and finance, and continuing to oversee the success of law firm campaigns throughout the entire life cycle of their case docket. As a Client Success Manager, you will also have an opportunity to help our team evaluate current processes and contribute to improved streamlining of the overall client experience. The ideal candidate for this role will have excellent interpersonal communication skills and can effectively manage projects with a deep sense of urgency and ownership, while operating in a strict HIPAA-compliant environment.

Key Responsibilities

• Effectively manage law firm clients and internal stakeholders by planning, directing, managing, and coordinating day-to-day business activities, campaign-related initiatives and projects
• Onboard new clients with acute attention to detail and timely deployment of agreed SLAs
• Strategically prioritize campaign-specific workload to ensure internal stakeholders are directionally focused on the appropriate functions needed to meet client expectations and timelines
• Function as a central internal stakeholder by partnering with relevant teams to facilitate timely information and resources to law firm clients
• Executive project oversight, drive weekly client meetings, track, and provide client status reports
• Manage campaign-related operational activities and identify internal and external growth opportunities by applying a consultative approach
• Drive success by aligning campaign goals with internal teams, developing a working roadmap to meet and exceed client expectations
• Perform data analysis, extracting key insights necessary to enable optimization of case work-up processes for ops
• Build quarterly account plans, share recurring feedback with product, and provide regular status updates on campaign progress against key performance indicators to leadership

Requirements

• Minimum of 3+ years of client management experience
• Previous experience in the legal industry, specifically in personal injury
• Proficiency in data analytics, Excel, and basic data normalization techniques
• Foundational understanding of CRM API integration workflows
• Exceptional project management experience with the ability to set and adhere to timelines for on-time deliverables
• Excellent interpersonal, verbal and written communication, and problem-solving skills
• Highly organized, detail-oriented, and inquisitive to a fault, with a bias to get things done
• Ability to work under pressure and within short time constraints in a complex system and business-integrated environment
• Highly motivated with ability to prioritize the workload, and work autonomously as well as in a team setting
• Proficient with Microsoft Office tools
• Bachelor’s Degree required

Compensation and Benefits

💰 Salary Range: $60,000 - $75,000

• Medical, dental, vision, and health insurance coverage
• Life insurance and short/long-term disability insurance
• Comprehensive support for every unique path to parenthood
• Complimentary Calm subscription to support mental well-being
• Flexible PTO and Discretionary Time Off for balance and personal needs

👉 We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development

Industries

Legal Services