Manager, Personal Injury Operations & Performance

Torticity; United States; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Flexible PTO and Discretionary Time Off

Job summary

A legal technology firm is seeking a Manager of Personal Injury Operations & Performance to enhance operational excellence through data analytics and process optimization. This role involves leading cross-functional teams, designing performance metrics, and ensuring compliance within a hybrid work environment. Candidates should have significant experience in law firm operations and a strong ability to manage projects using data insights. Remote opportunities are available for nationwide applicants.

Qualifications

• 6–8+ years of experience in personal injury law firm operations or related.
• Proven experience using data and metrics for operational improvements.
• Strong project and program management skills.

Responsibilities

• Oversee operational workflows ensuring efficiency and compliance.
• Lead design and implementation of process improvements.
• Analyze trends and synthesize data into insights for leadership.

Skills

Data analysis

Project management

Operational workflow design

Cross-functional leadership

Communication skills

Education

Bachelor’s degree

Advanced degree or JD

Tools

Excel

Tableau

Power BI

Job description

Founded six years ago and based in Boca Raton, Florida, Torticity is a technology-first company focused on developing cutting-edge tools that redefine how law firms scale, operate, and win.

Torticity’s full-stack Lit-Tech ecosystem replaces outdated processes with modern, scalable solutions for personal injury and mass-tort firms, reshaping the practice of personal injury law and setting new industry standards.

We blend innovation with justice, turn challenges into opportunities, and build the future of legal excellence every day. Join us and be part of something extraordinary!

📍 Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration and enhanced compensation. Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.

Job Summary

The Manager of Personal Injury Operations & Performance is responsible for driving operational excellence across the Personal Injury practice by leveraging data, analytics, and process optimization to improve performance, scalability, and client outcomes. This role owns the connection between operational data and execution, turning metrics, trends, and insights into clear priorities and measurable operational improvements.

Partnering closely with legal leadership, operations teams, and senior executives, this role leads cross-functional initiatives, builds reporting and performance frameworks, and ensures that data is actively used to guide decision-making across the personal injury operation.

Key Responsibilities

Operational Leadership & Execution

• Oversee and continuously improve operational workflows from intake through settlement, ensuring efficiency, consistency, and compliance.
• Lead operational functions including case management, medical record retrieval and review, documentation workflows, lien resolution, and settlement operations.
• Ensure all operational processes support compliance with applicable regulations, ethical standards, and HIPAA requirements.

Data Analytics, Reporting & Insights

• Define, develop, and own key operational and case performance metrics across the personal injury lifecycle.
• Design and maintain dashboards and reporting to provide real-time visibility into caseloads, cycle times, throughput, quality, and outcomes.
• Analyze trends, identify risks and opportunities, and synthesize complex data into clear, actionable insights for senior leadership.
• Establish regular performance review rhythms with leadership to track progress, surface issues, and drive accountability.

Process Improvement & Project Management

• Use data and performance insights to identify bottlenecks, root causes, and operational gaps.
• Lead the design, documentation, and implementation of scalable process improvements and standard operating procedures.
• Manage end-to-end delivery of cross-functional operational initiatives, ensuring timelines, ownership, and measurable impact.

Strategic & Cross-Functional Partnership

• Serve as a strategic thought partner to legal leadership and senior operations leaders by providing data-backed recommendations.
• Act as a connective leader between legal, operations, technology, and business teams to ensure alignment and execution.
• Support leadership with materials, insights, and recommendations for operational planning and prioritization.
• Lead, coach, and develop operational team members with a strong emphasis on data literacy and performance ownership.
• Establish clear expectations, metrics, and feedback loops tied to operational goals.
• Foster a culture of continuous improvement, accountability, and evidence-based decision-making.

Requirements

• Bachelor’s degree required; advanced degree or JD preferred.
• 6–8+ years of experience in personal injury law firm operations, legal operations, or a related environment with significant exposure to analytics and reporting.
• Proven experience using data and metrics to drive operational decisions and improvements.
• Strong project and program management skills, with experience leading cross-functional initiatives.
• Demonstrated ability to design and optimize operational workflows using data-driven insights.
• Experience building dashboards, reports, and executive-facing materials.
• Proficiency with analytics and reporting tools (e.g., Excel, Tableau, Power BI) and case management systems.
• Excellent communication skills with the ability to translate complex data into clear narratives for diverse audiences.

Compensation and Benefits

• 💰 Salary Range: $65,000 - $75,000 USD
• • Medical, dental, vision, and health insurance coverage
• • Life insurance and short/long-term disability insurance
• • Comprehensive support for every unique path to parenthood
• • Complimentary Calm subscription to support mental well-being
• • Flexible PTO and Discretionary Time Off for balance and personal needs
• 🔗 Apply via our careers site: www.torticity.com/careers
• 👉 We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.