Client Success Manager

Jobtailor; Scottsdale (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Scottsdale, AZ is seeking a client-focused professional to own case progression from intake to resolution, and to collaborate with attorneys and internal teams to optimize workflows. The role requires 1-2+ years in a client-facing capacity, a strong ownership mindset, and excellent communication.

The ideal candidate is tech-savvy, able to prioritize effectively, and capable of driving client success through data-driven practices, with bilingual English/Spanish being a plus.

Qualifications

• 1-2+ years in a client-facing role (customer success, case management, client services, or similar)
• Strong ownership mindset and accountability
• Excellent communication skills
• Creative problem-solving abilities
• Relationship-building with clients and teams
• Excellent time management and prioritization
• Tech-forward and comfortable integrating new tools
• Metric-driven, competitive mindset
• Bilingual English/Spanish (nice-to-have)

Responsibilities

• Own case progression from intake to resolution
• Conduct regular case reviews with attorneys
• Communicate consistently with clients and attorneys
• Identify legal workflow needs and bottlenecks
• Resolve obstacles creatively with process improvements
• Support attorneys as a strategic partner
• Collaborate with internal teams
• Track and report client success metrics

Skills

Ownership mindset

Excellent communication

Creative problem-solving

Relationship builder

Time management

Prioritization

Tech-forward

Integrating new tools

Metric-driven

Bilingual (English/Spanish)

Job description

Responsibilities

• Own case progression from intake to resolution
• Conduct regular case reviews with attorneys
• Communicate consistently with clients and attorneys
• Identify legal workflow needs
• Resolve bottlenecks or obstacles creatively
• Support attorneys as a strategic partner
• Collaborate with internal teams
• Track and report on client success metrics

Requirements

• 1-2+ years of experience in a client-facing role (customer success, case management, client services, or similar)
• Strong ownership mindset
• Excellent communication skills
• Creative problem-solver
• Relationship builder
• Excellent time management and prioritization skills
• Tech-forward with integrating new tools
• Metric-driven and competitive
• Bilingual (English/Spanish) - Nice-to-Haves

Core Competencies

Demonstrates strong ownership in case management, effectively communicating with clients and attorneys while creatively resolving obstacles. Proficient in tracking client success metrics and integrating new tools to enhance workflow efficiency.