Client Success Manager

Jobtailor; San Diego (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a client success professional to guide IT clients through onboarding and lifecycle management in a fast-paced tech environment. You will establish strong relationships and act as the primary contact for ongoing support and escalations.

In this role, you will advise on technology solutions, coordinate with cross-functional teams, and drive client satisfaction and growth by ensuring successful renewals and continued engagement.

Qualifications

• Strong attention to detail demonstrated in client-facing work.
• Excellent communication skills for clear, proactive dialogue.
• Experience coordinating and prioritizing across multiple tasks.
• Past experience in the IT and Tech fields is strongly preferred.

Responsibilities

• Establish, maintain, and nurture client relationships.
• Retain and renew client contracts.
• Consult and advise clients to meet their technology goals.
• Guide clients through onboarding and lifecycle processes.
• Handle escalated issue processing as a single point of contact.
• Provide timely feedback on IT solutions and suggest improvements.
• Ensure client satisfaction and help clients grow.

Skills

Strong attention to detail

Excellent communication skills

Experience coordinating and prioritIZi

IT and Tech experience

Job description

• Establish, maintain, and nurture client relationships
• Retain and renew client contracts
• Consult and advise clients to meet their technology goals
• Guide clients through the post-sales, onboarding, and lifecycle processes
• Handle escalated issue processing as a single point of contact
• Provide timely feedback on IT solutions and suggest improvements
• Ensure client satisfaction and help clients grow

Requirements

• Strong attention to detail
• Excellent communication skills
• Experience coordinating and prioritizing across multiple tasks
• Past experience in the IT and Tech fields is strongly preferred

Soft Skills

• attention to detail
• communication skills
• client relationship management
• consulting
• problem-solving
• prioritization
• issue resolution
• client satisfaction
• onboarding
• lifecycle management