Client Success Manager

Devoto Works; Providence (RI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k with match

Medical coverage

Dental coverage

Vision coverage

Health and Wellness benefits

Job summary

Devoto Works seeks a Client Success Manager in Providence, RI to nurture client relationships and bridge communication between clients and our internal teams.

The role focuses on client satisfaction, ongoing growth, and campaign success, with a collaborative approach across design, strategy, and technology teams.

Qualifications

• Strong communication skills across client-facing scenarios.
• Experience managing client accounts and campaigns.
• Ability to build and maintain long-term client relationships.

Responsibilities

• Serve as the main point of contact for assigned accounts.
• Ensure campaigns are delivered on time and on strategy.
• Identify upsell opportunities and client growth areas.
• Gather feedback and advocate for client needs internally.
• Track client satisfaction and retention metrics.
• Background in account management or client success.
• Excellent communicator and problem-solver.
• Organized and able to manage multiple accounts.
• Empathetic, proactive, and relationship-driven.

Skills

Communication

Account management

Relationship-building

Problem-solving

Organization

Job description

Client Services & Accounts Providence, RI

Client Success Manager

The Client Success Manager ensures relationships thrive. Acting as the bridge between clients and the internal team, they focus on communication, satisfaction, and long-term growth.

About Devoto Works

Devoto Works is a full-service creative and growth agency built to help brands grow with clarity, strategy, and design. From design and storytelling to technology and media, we create work that blends imagination with measurable impact. Joining Devoto Works means contributing to meaningful projects, collaborating with passionate experts, and growing alongside brands that are shaping the future.

Overview

The Client Success Manager ensures relationships thrive. Acting as the bridge between clients and the internal team, they focus on communication, satisfaction, and long-term growth.

Responsibilities

• Serve as the main point of contact for assigned accounts
• Ensure campaigns are delivered on time and on strategy
• Identify upsell opportunities and client growth areas
• Gather feedback and advocate for client needs internally
• Track client satisfaction and retention metrics
• Background in account management or client success
• Excellent communicator and problem-solver
• Organized and able to manage multiple accounts
• Empathetic, proactive, and relationship-driven

Benefits & Compensation

• Employer-sponsored 401k with match
• Medical, Dental, and vision coverage
• Health and Wellness benefits

Compensation may vary based on skills, experience, and location.