Client Success Manager

Prosada; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Prosada is seeking a Client Success professional to be the voice of the company for a roster of clients in Minneapolis. You will guide onboarding, gather content, and coordinate with production to keep projects moving.

You will build strong relationships, manage expectations, and identify growth opportunities while maintaining high client retention through proactive communication. You will collaborate with cross-functional teams to ensure client goals are met, provide clear communication, and

Qualifications

• Exceptional written and verbal communication.
• Empathy and patience in client interactions.
• Relationship management skills for handling multiple accounts.
• Strong organizational abilities and attention to detail.
• Familiarity with CRM software and processes.

Responsibilities

• Serve as the primary point of contact for an assigned roster of clients.
• Conduct client onboarding calls and strategy alignment sessions.
• Gather content assets each month and coordinate with production.
• Handle revision requests, questions, and concerns promptly.
• Conduct monthly check-in calls to review performance and plan ahead.
• Identify upsell and expansion opportunities within existing accounts.
• Escalate issues to the Project Manager when needed.
• Maintain high client retention through proactive communication.

Skills

Written communication

Verbal communication

Empathy

Relationship management

Organization

CRM tools

Tools

CRM software

Job description

The main contact for every client. The voice of Prosada.

About This Role

Client Success is the most important relationship role at Prosada. You are the reason clients stay. You understand their goals, gather their assets, answer their questions, and make them feel like they have a team behind them — because they do.

What You'll Do

• Serve as the primary point of contact for an assigned roster of clients
• Conduct client onboarding calls and strategy alignment sessions
• Gather content assets each month and coordinate with production
• Handle revision requests, questions, and concerns promptly
• Conduct monthly check-in calls to review performance and plan ahead
• Identify upsell and expansion opportunities within existing accounts
• Escalate issues to the Project Manager when needed
• Maintain high client retention through proactive communication

What We're Looking For

• Exceptional written and verbal communication
• Empathy and patience
• Relationship management
• Organization
• CRM tools

Nice to Have

• Experience in account management or customer success
• Background working with creative professionals or small businesses