Client Success Manager

VTS; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plan

Education stipend

Flexible PTO

Team events

Job summary

VTS is seeking a Client Success Manager based in New York, NY. In this role, you will be responsible for managing a portfolio of accounts, ensuring clients extract maximum value from the platform, and driving retention strategies.

The ideal candidate will have 2–3 years of experience in Customer Success within SaaS or real estate, strong communication skills, and the ability to manage multiple projects in a fast-paced environment. VTS offers competitive compensation and comprehensive benefits.

Qualifications

• 2–3 years of experience in Customer Success, preferably in SaaS, PropTech, or Real Estate.
• Strong communication skills to convey technical concepts.
• Ability to manage multiple projects while maintaining detail and meeting fast-paced goals.

Responsibilities

• Act as the primary point of contact for a dedicated portfolio of accounts.
• Lead the transition from manual to digital workflows within VTS.
• Monitor usage and adoption insights to identify at-risk users.
• Manage client value realization and secure renewals.
• Lead regular business reviews aligning client goals with platform capabilities.

Skills

Customer Success

Account Management

Technical Troubleshooting

Communication

Project Management

Job description

Overview

Client Success is the front line of VTS’s retention engine. As a Client Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform. With data-driven workflows and AI tools, you will manage a dedicated portfolio of accounts and act as a core strategic advisor to drive value through high-velocity adoption and turning daily users into VTS champions.

Note: This opportunity is located in New York, NY, and requires working from our office four days a week.

What you can expect as a Client Success Manager

This isn’t your typical account management role. You’ll join a high-impact, AI-augmented CS team that is rethinking how modern client success is done.

You will:

• Own Your Book of Business: Act as the primary point of contact and trusted partner for a dedicated portfolio of accounts, establishing long-term relationships with key stakeholders.
• Optimize & Transform Workflows: Lead the transition from manual processes to streamlined digital workflows within VTS, teaching users how to leverage the platform to accelerate business.
• Drive Proactive Account Health: Monitor usage metrics and adoption insights to identify at-risk users early and engage with targeted proactive outreach.
• Execute Retention Strategies: Manage client value realization to secure renewals and collaborate with Sales to identify expansion and upsell opportunities.
• Conduct Business Reviews: Lead regular business reviews to align the platform’s capabilities with clients’ ongoing operational goals.
• Collaborate Cross-Functionally: Work with Product, Support, and Sales to advocate for client feature requests and influence the product roadmap.

What Makes You a Great Fit?

You’re not just looking to execute tasks; you enjoy building relationships, solving complex client problems, and guiding clients toward successful outcomes.

You could be a great fit if:

• You bring 2–3 years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS, PropTech, or Real Estate environment.
• You are curious, coachable, tech-savvy, and adept at mastering and troubleshooting complex digital workflows.
• You are a strong communicator who can translate technical concepts into simple, actionable business insights for non-technical users.
• You can manage multiple client projects simultaneously while maintaining attention to detail and meeting goals in a fast-paced environment.

What VTS Values & How We Show It

• Strive for Excellence - We offer coaching and training programs to all employees.
• Be Customer Obsessed - Competitive compensation, comprehensive health benefits, pre-tax commuter benefits, and a 401(k) plan, plus team events.
• Be Curious - An education stipend is available to all employees.
• Move as One - Open floor plan to promote cross-functional collaboration.
• Take Ownership - Equity packages available.
• Appreciate the Difference - VTS values diversity and offers flexible PTO and family leave options.

About VTS

VTS is an AI-driven platform enabling intelligent real estate by unifying industry professionals, investors, and customers at scale. The platform includes VTS Lease, VTS Market, VTS Activate, and VTS Data, providing real-time market information and workflows to users.

Pay Transparency: The base salary for this role ranges between $90,000 and $100,000 and is market-driven, based on skills, experience, interview quality, leveling, and geography.

EEO Guidelines

VTS embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All information will be kept confidential according to EEO guidelines. For more information, refer to the Candidate Privacy Statement. If you have a disability or special need that requires accommodation during the recruitment process, please contact [e-mail].