Client Success Manager

Socket.dev; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Global-e, the world’s leading platform for global direct-to-consumer e-commerce, is seeking a Client Success Manager to ensure the long-term success of our North America clients. You will drive sales retention, revenue growth, and higher conversion by delivering value and building trusted advisor relationships with key accounts.

You will analyze performance data, collaborate with senior retailers, and help shape product enhancements to support cross-border growth.

Qualifications

• Bachelor’s Degree preferred; MBA is an advantage.
• 2+ years’ experience in client success or related roles.
• Strong analytical skills and financial acumen.
• Excellent written and verbal communication.
• Able to manage multiple accounts and engage with C-level executives.
• Familiar with SEO, SEM, social media and digital marketing strategies.
• Proven track record of exceeding expectations.
• Strong organizational and time-management skills.
• Able to work independently and within a team.

Responsibilities

• Develop trusted advisor relationships with key accounts, including C-levels.
• Grow international eCommerce sales and improve client retention.
• Analyze data and report insights to identify growth opportunities.
• Collaborate with retailers to design and execute global growth strategies.
• Support product enhancements for cross-border success.
• Conduct business reviews and act on opportunities for revenue growth.

Skills

Strong analytical

Financial experience

Communication skills

Time management

Teamwork & independence

Problem solving

Adaptability

C-level relationship

Education

Bachelor's Degree

MBA (advantage)

Tools

SEO/SEM familiarity

Social media knowledge

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work. We are looking for a Client Success Manager to ensure the long-term success of our clients in North America. This candidate will be responsible for achieving the sales retention and revenue growth, as well as increase conversion and enhance customer satisfaction set forth by management.

Responsibilities

• Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction results
• Develop a trusted advisor relationship with key accounts, mainly with C-levels
• Manage analytics and reporting to provide more visibility into international business performances and growth opportunities to
• Improve eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
• Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
• Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
• Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
• Monitor the execution of the account plan and take corrective actions as needed
• Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data

Requirements

• Bachelor’s Degree preferred, MBA an advantage
• 2+ years’ experience
• Strong analytical skills
• Strong business and financial experience
• Ability to work effectively as part of a team and independently
• Ability to effectively solve problems
• Creative and able to adapt quickly to change
• Strong written and verbal communication skills
• Strong organization and time management
• Proven abilities to manage multiple accounts at a time
• Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
• Proven track record of exceeding expectations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Compensation: $65,000/yr -$95,000/yr

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.