Client Success Manager

Jobtailor; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced Client Success Manager to onboard, train, and support healthcare clients in the Nashville area. You will serve as the primary contact, advocating for client success and driving renewals.

You will analyze client data, deliver insights, and coordinate with Sales, Product, and Marketing to ensure value realization and strategic alignment. Travel may be required based on client needs.

Qualifications

• Bachelor's degree in healthcare or business administration or equivalent field.
• Demonstrated ability to manage client relationships and deliver high customer satisfaction.
• Strong communication, presentation, and project management skills.

Responsibilities

• Onboard new clients with configurations, training, and best practices.
• Serve as primary point of contact, addressing day-to-day needs and issues.
• Proactively identify opportunities based on client and market insights.
• Develop strong client relationships to encourage retention and renewals.
• Monitor account health using performance and engagement indicators.
• Generate analytics reports to demonstrate value and drive strategy.
• Capture client feedback for product and engineering teams.
• Conduct training sessions and workshops for clients and partners.
• Align cross-functional teams to deliver on client goals and adoption.
• Collaborate with Sales, Product, Marketing, and Insights teams.

Skills

Client relationship management

Communication skills

Presentation skills

Project management

Interpersonal skills

Analytical mindset

Data analysis

Travel coordination

Education

Bachelor's degree in healthcare or business administration

Tools

CRM software

Client success tools

Job description

Responsibilities

• Support the onboarding process for new clients, including setting up initial configurations, training, best practices, and ensuring a smooth transition to ongoing support for their specific needs.
• Serve as the primary point of contact for assigned clients, addressing their day-to-day needs, resolving issues, and acting as an advocate for their success.
• Anticipate evolving client needs based on market dynamics and knowledge of Edge and Edge-adjacent solutions and of the health plan space, and proactively recommend high-impact initiatives.
• Develop and maintain strong relationships with clients to ensure high satisfaction, retention, and renewals.
• Monitor account health using performance, engagement, and financial indicators to proactively mitigate risk and surface opportunities for improvement.
• Utilize analytics tools to generate insights and reports that demonstrate the value of our solutions and drive strategic discussions with clients.
• Serve as the voice of the client internally – collect and relay client feedback to Product, Solutioning, and Engineering teams to drive continuous improvement and innovation.
• Conduct training sessions, webinars, and workshops to ensure clients and their identified partners (health plans, benefits staff, etc.) are fully educated on the features and benefits of our solutions.
• Convey client strategic priorities internally and mobilize cross-functional teams to deliver against plans to achieve client goals, drive adoption, and maximize the value derived from our solutions.
• Address and resolve any issues or challenges clients may face in a timely and effective manner.
• Partner closely with Sales, Product, Marketing, Client Operations, and Insights teams to ensure seamless execution, consistent messaging, and alignment with client strategy and solution value.
• All other duties as assigned.

Requirements

• Minimum of a bachelor’s degree in healthcare or business administration or equivalent field
• 5-8+ years of experience in client/account management in the healthcare field
• Proven track record of managing client relationships and delivering high levels of customer satisfaction
• Deep understanding of the healthcare industry and its challenges, with an emphasis on health plans
• Excellent communication, presentation, project management, and interpersonal skills to drive value for our clients and foster long-term relationships
• Comfort with generating and explaining financial analyses and savings
• Analytical mindset with the ability to interpret data and generate actionable insights
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and client success tools
• Travel required as needed, based on client demands and business cycles