Client Success Manager

Jobtailor; Raleigh (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor in Raleigh, NC seeks a senior client operations lead to be the primary contact for the client and to guide complex collaborations between the client and Veradigm teams, ensuring alignment with goals and effective dashboard reporting.

You will drive strategic roadmaps, oversee complex initiatives, and communicate potential business impacts while identifying opportunities for optimization and client growth. A Bachelor's degree and 7+ years in related work are expected.

Qualifications

• Bachelor's Degree or equivalent Technical / Business experience.
• 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience.
• Experience with risk adjustment, CMS, and healthcare industry processes.

Responsibilities

• Serves as the primary operational contact point with the client.
• Leads complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals.
• Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms.
• Creates/maintains complex client facing executive dashboard for monthly operational review.
• Facilitates Strategic Roadmap Planning for complex current and future projects.
• Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives.
• Delivers client communications on potential business-impacting items.
• Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Supports client participation in Voice of Customer processes such as KLAS and CSAT.
• Identifies and grows reference accounts.
• Participates actively in client Quarterly Business Reviews (QBRs).
• Provides advanced consultative insights into the client growth plan.
• Facilitates complex discussions on the resolution of non-disputed A/R issues.

Skills

Client communication

Collaboration

Strategic planning

Consultative insights

Workflow optimization

Relationship management

Reporting

Problem resolution

Education

Bachelor's Degree

Job description

• Serves as the primary operational contact point with the client
• Leads complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals
• Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
• Creates/maintains complex client facing executive dashboard for monthly operational review
• Facilitates Strategic Roadmap Planning for complex current and future projects
• Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
• Delivers client communications on potential business-impacting items
• Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Supports client participation in Voice of Customer processes such as KLAS and CSAT
• Identifies and grows reference accounts
• Participates actively in client Quarterly Business Reviews (QBRs)
• Provides advanced consultative insights into the client growth plan
• Facilitates complex discussions on the resolution of non-disputed A/R issues

Requirements

• Bachelor's Degree or equivalent Technical / Business experience
• 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience
• Experience with risk adjustment, CMS, and healthcare industry processes

Soft Skills

• client communication
• collaboration
• tactical coordination
• consultative insights
• strategic planning
• problem resolution
• workflow optimization
• educational facilitation
• client relationship management
• reporting

Certifications & Qualifications

• Bachelor's Degree