Client Success Executive II

Jobtailor; Idaho; On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in the United States is seeking a Client Success Manager to oversee a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through proactive account management and EMS billing expertise.

You will lead client meetings, create business reviews, and ensure accurate, timely documentation of interactions while balancing competing priorities and stakeholder expectations.

Qualifications

• Bachelor’s degree required in Business Administration, Healthcare Administration, or related field.
• 3–6 years of experience in client success, account management, or healthcare revenue cycle roles.
• Working knowledge of healthcare billing, reimbursement, and regulatory concepts.
• Strong analytical, presentation, and relationship-management skills.
• Ability to manage competing priorities, deadlines, and client expectations independently.
• English proficiency required for job-related communication.

Responsibilities

• Independently manages a portfolio of healthcare clients.
• Drives client satisfaction, retention, and financial performance.
• Applies EMS billing and account management knowledge.
• Resolves client escalations independently.
• Proactively identifies risks, trends, and opportunities.
• Leads client meetings, presentations, and business reviews.

Skills

Analytical skills

Presentation skills

Relationship management

English proficiency

Education

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field

Job description

Responsibilities

• Independently manages a portfolio of healthcare clients
• Driving client satisfaction, retention, and financial performance
• Apply EMS billing and account management knowledge
• Resolve client escalations independently
• Proactively identify risks, trends, and opportunities
• Lead client meetings, presentations, and business reviews
• Maintain accurate and timely documentation of client interactions

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field
• 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles
• Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts
• Strong analytical, presentation, and relationship-management skills
• Demonstrated ability to manage competing priorities, deadlines, and client expectations independently
• Proficiency in English is necessary for job‑related communication

Core Competencies

Demonstrates expertise in healthcare client management, focusing on client satisfaction, retention, and financial performance. Proficient in healthcare billing, reimbursement, and regulatory compliance, with strong analytical and presentation skills.