Client Success Manager

d.e. Foxx & Associates; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Work from home

Job summary

Versatex, a division of d.e. Foxx & Associates, is seeking a Client Success Manager to own client relationships from day one in a hybrid Atlanta setting.

You will serve as the voice of the client internally and the face of value externally, ensuring clients recognize what we deliver, renew, and grow with us. You’ll manage end-to-end relationships, drive adoption, surface issues, translate procurement metrics into executive-ready narratives, and lead renewals with a proactive stance.

Qualifications

• 5+ years in client success, account management, or managed-services delivery.
• Executive presence with VPs, CPOs, and C-suite stakeholders.
• Strong analytical and presentation skills; proficient in Microsoft Office.
• Exceptional communication discipline and high integrity.

Responsibilities

• Own client relationships end-to-end with weekly check-ins and monthly updates.
• Advocate for the client internally; surface issues and drive resolutions.

Skills

Client relationship management

Executive presence

Analytical skills

Presentation skills

Communication discipline

Tools

Microsoft Office

Job description

Client Success Manager-Work Location: Hybrid remote in Atlanta, GA 30345

ABOUT THE ROLE

Versatex a division of d.e. Foxx & Associates manages procurement on behalf of clients across all spend tiers. We are looking for a Client Success Manager to own client relationships from day one — serving as the voice of the client internally and the face of our value externally. You will ensure clients recognize what we deliver, renew, and grow with us.

WHAT YOU'LL DO

Own client relationships end-to-end: weekly check-ins, monthly updates, and executive QBRs.

Act as the client's internal advocate — surface issues, drive resolutions, and keep the delivery team accountable.

Drive client adoption using change management: engage champions, set milestones, and celebrate wins.

Translate procurement metrics (savings, SUM, supplier performance) into executive-ready narratives.

Lead renewal and expansion conversations proactively — flagging risk 90+ days before contract expiry.

Respond within 1 hour for urgent matters; same business day for all other communication.

WHAT WE'RE LOOKING FOR

• 5+ years in client success, account management, or managed-services delivery.
• Executive presence — comfortable owning relationships with VPs, CPOs, and C-suite stakeholders.
• Strong analytical and presentation skills; proficient in Microsoft Office.
• Exceptional communication discipline and high integrity.
• Procurement, supply chain, or construction/facilities background is a plus.

Versatex a division of d.e. Foxx & Associates is an equal opportunity employer. We welcome candidates from all backgrounds.

401(k)

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Work from home

Work Location: Hybrid remote in Atlanta, GA 30345