Client Success Liaison – Delivery & Scheduling

Mittera Creative + Tech; Des Moines (IA); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D Policies

Short and Long-Term Disability

401K with Company Match

Paid Time Off

Paid Volunteer Time Off

Job summary

Mittera Creative + Tech is seeking a Client Service Specialist to act as a liaison between customers and our design, print, binding and mailing teams. They will share detailed requirements with internal and external vendors to produce accurate projects and ensure timely delivery.

The role requires a High School diploma (Associate degree preferred), 1–3+ years of experience, strong organizational skills, and proficiency with Microsoft products.

Qualifications

• High School diploma or equivalent required; associate degree or certificate preferred.
• 1–3+ years of relevant experience required.
• Must be well organized and able to respond quickly to changing situations.
• Strong communication skills with all levels; ability to coordinate with vendors and clients.
• Proficient in Microsoft Office and basic math for handling orders.

Responsibilities

• Learn about and understand customer-specific program processes.
• Process orders and monitor schedules to provide on-time product delivery.
• Serve as liaison between client, management and internal production to track orders.
• Provide direction to and coordinate with production and scheduling teams.
• Communicate with Account Executive, Client Service Teammates, and clients about job statuses.
• Investigate client concerns, verify specifics and resolve issues; escalate when needed.
• Identify improvement areas and research solutions to boost client satisfaction and internal processes.
• Back-up other team members when necessary.

Skills

Organization

Communication

MS Office

Detail oriented

Stress management

Math basics

Flexible hours

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Mittera Creative + Tech is seeking a Client Service Specialist to act as a liaison between customers and our design, print, binding and mailing teams. They will share detailed requirements with internal and external vendors to produce accurate projects and ensure timely delivery.

The role requires a High School diploma (Associate degree preferred), 1–3+ years of experience, strong organizational skills, and proficiency with Microsoft products.