Client Service Specialist

Mittera; Urbandale (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with Company Match

Paid Time Off

Paid Volunteer Time Off

Job summary

Mittera is seeking a Client Service Specialist who will act as the liaison between customers and internal teams, coordinating design, print, binding, and mailing requirements. The role involves procuring outside services, preparing client print layouts, and facilitating meetings to align requirements across Sales and production.

You will work with external vendors to ensure accurate, timely fulfillment of client projects.

Qualifications

• High School diploma or equivalent required.
• 1–3+ years of relevant experience.
• Strong organization and prioritization abilities.
• Effective communication with all levels inside and outside the company.
• Proficient in Microsoft Office and basic computer skills.
• Detail oriented with problem-solving capabilities.
• Ability to manage shifting priorities and meet deadlines.
• Ability to work non-traditional hours as needed.

Responsibilities

• Learn about and understand customer-specific program processes.
• Process orders and monitor schedules to provide on-time product delivery.
• Liaise between client, management and production to track orders.
• Coordinate with production and scheduling departments.
• Communicate job statuses with Account Executives and clients.
• Investigate client concerns, verify specifics and resolve issues.
• Identify areas for improvement and research solutions.
• Back-up other team members as necessary.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Attention to detail

Time management

Microsoft Office

Education

High School diploma

Associate degree or certificate in business

Tools

Microsoft Office

Job description

Description

Mittera is currently seeking

• Learn about and understand customer-specific program processes
• Process orders and monitor schedules to provide on-time product delivery
• Work as liaison between the client, management and internal production departments to track and manage orders in progress
• Provide direction to and coordinate with production and scheduling departments
• Communicate with Account Executive, Client Service Teammates, and clients about job statuses
• Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; elevate to appropriate team members if assistance is needed
• Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
• Back-up other team members when necessary

Description

Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers’ detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs. In addition, the Client Service Specialist is responsible for procuring outside services; performing print layouts for client; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate.

Essential Duties And Responsibilities

• Learn about and understand customer-specific program processes
• Process orders and monitor schedules to provide on-time product delivery
• Work as liaison between the client, management and internal production departments to track and manage orders in progress
• Provide direction to and coordinate with production and scheduling departments
• Communicate with Account Executive, Client Service Teammates, and clients about job statuses
• Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; elevate to appropriate team members if assistance is needed
• Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
• Back-up other team members when necessary

Requirements

Required Skills and Abilities

• High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
• 1 – 3+ years of relevant experience required
• Must be well organized, able to respond quickly to changing situations
• Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
• Effective communications skills with all levels within the organization, clients, and outside vendors
• Strong computer skills and proficient in Microsoft products
• Detail oriented; excels in problem identification and resolution
• Able to work through customer demands and shifting priorities
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have the ability to work effectively in stressful situations and meet stringent deadlines
• Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems
• Able to work non-traditional hours (as needed)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Requires fine motor hand and arm movement, manual dexterity and coordination.
• Must be able to access and navigate each department in the facility

Benefits

Mittera is a leading-edge company that provides commercial and digital printing, finishing, graphic design, data analytics, direct mail processing, and fulfillment services. Mittera's full-service approach connects data-driven revelations, bar-raising creative, and expertly printed materials to give our customers' brand recognition it deserves. Competitive compensation and robust benefits plans are offered. Benefits include:

• Medical
• Dental
• Vision
• Life and AD&D Policies
• Short and Long-Term Disability
• 401K with Company Match
• Paid Time Off
• Paid Volunteer Time Off

Mittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.