Client Success Liaison and Project Coordinator

Mittera Group Inc; Des Moines (IA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D Policies

Short and Long-Term Disability

401K with Company Match

Paid Time Off

Paid Volunteer Time Off

Job summary

Mittera Group Inc is seeking a Client Service Specialist to act as a liaison between customers and the various expertise across our company, including design, print, binding and mailing of projects.

The role requires processing orders, coordinating with production and scheduling, providing status updates to clients and the Account Executive, and identifying process improvements to boost client satisfaction.

Qualifications

• High School degree or equivalent required; Associate Degree or certificate in business or related field preferred.
• 1–3+ years of relevant experience required.
• Must be well organized, able to respond quickly to changing situations.
• Must be organized and able to plan, prioritize and follow through on projects with minimal supervision.
• Effective communications skills with all levels within the organization, clients, and outside vendors.
• Strong computer skills and proficient in Microsoft products.
• Detail oriented; excels in problem identification and resolution.
• Able to work non-traditional hours (as needed).

Responsibilities

• Learn about and understand customer-specific program processes.
• Process orders and monitor schedules to provide on-time product delivery.
• Work as liaison between the client, management and internal production departments to track and manage orders in progress.
• Provide direction to and coordinate with production and scheduling departments.
• Communicate with Account Executive, Client Service Teammates, and clients about job statuses.
• Investigate client concerns or complaints, verify specifics, and provide timely issue identification and resolution; escalate as needed.
• Identify areas for improvement and research potential solutions to increase client satisfaction and/or internal process improvements.
• Back-up other team members when necessary.

Skills

Effective communication

Microsoft Office

Organizational skills

Problem solving

Time management

Adaptability

Education

High School diploma or equivalent

Associate degree or certificate in business

Tools

Microsoft Office

Job description

Mittera Group Inc is seeking a Client Service Specialist to act as a liaison between customers and the various expertise across our company, including design, print, binding and mailing of projects.

The role requires processing orders, coordinating with production and scheduling, providing status updates to clients and the Account Executive, and identifying process improvements to boost client satisfaction.