Client Success & Delivery Coordinator

Mittera; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D Policies

Short and Long-Term Disability

401K with Company Match

Paid Time Off

Paid Volunteer Time Off

Job summary

Mittera seeks a Client Service Specialist in Fort Lauderdale to act as a liaison between customers and internal teams, gathering detailed requirements for design, print, binding and mailing projects. You will coordinate with outside vendors and Sales to schedule meetings and ensure accurate, timely service.

Responsibilities include processing orders, tracking progress, and communicating statuses to clients and Account Executives while pursuing continuous improvement and top-notch customer

Qualifications

• High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
• 1 – 3+ years of relevant experience required
• Must be well organized, able to respond quickly to changing situations
• Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
• Effective communications skills with all levels within the organization, clients, and outside vendors
• Strong computer skills and proficient in Microsoft products
• Detail oriented; excels in problem identification and resolution
• Able to work through customer demands and shifting priorities
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have the ability to work effectively in stressful situations and meet stringent deadlines
• Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems
• Able to work non-traditional hours (as needed)

Responsibilities

• Learn about and understand customer-specific program processes
• Process orders and monitor schedules to provide on-time product delivery
• Work as liaison between the client, management and internal production departments to track and manage orders in progress
• Provide direction to and coordinate with production and scheduling departments
• Communicate with Account Executive, Client Service Teammates, and clients about job statuses
• Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; elevate to appropriate team members if assistance is needed
• Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
• Back-up other team members when necessary

Skills

Organization skills

Communication

Microsoft Office

Detail oriented

Problem solving

Multitasking

Stress management

Flexible hours

Education

High School diploma or equivalent

Associate degree or certificate in business or related field

Tools

Microsoft Office

Job description

Mittera seeks a Client Service Specialist in Fort Lauderdale to act as a liaison between customers and internal teams, gathering detailed requirements for design, print, binding and mailing projects. You will coordinate with outside vendors and Sales to schedule meetings and ensure accurate, timely service.

Responsibilities include processing orders, tracking progress, and communicating statuses to clients and Account Executives while pursuing continuous improvement and top-notch customer