Client Success Lead - Education Marketing

Pepperland Marketing, LLC.; Cheshire (CT); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Work-life balance

Healthcare

Paid time off

Parental leave

Peppergear swag

SIMPLE IRA

Job summary

Pepperland Marketing in Cheshire, CT is seeking a Client Success Manager to own day-to-day relationships, align client priorities with Strategists, and ensure the overall health of a diverse client portfolio.

You will lead client meetings, translate strategy into actionable plans, track progress, manage risks, and support renewals and opportunities for expanded services. This is a full-time, in-office role with potential for a hybrid arrangement after onboarding.

Qualifications

• At least three years of experience in client services, account management, customer success, or project delivery.
• Experience managing multiple client relationships or complex projects with strong organization and attention to detail.
• Excellent written and verbal communication, confidence leading meetings, and sound judgment when priorities or expectations conflict.
• Working knowledge of digital marketing, including content, SEO, paid media, websites, CRM, marketing automation, and analytics.
• Agency, education-sector, and HubSpot experience are especially relevant.

Responsibilities

• Build trusted client relationships and understand each institution's goals and measures of success.
• Translate client conversations into clear plans with owners, deadlines, and next steps.
• Coordinate work across Strategists and Specialists to keep commitments on track.
• Lead recurring client meetings and coordinate reporting so clients understand progress and results.
• Identify delivery risks, scope concerns, dissatisfaction, and blockers early and escalate when needed.
• Support onboarding, renewals, account transitions, and opportunities for expanded support.
• Maintain accurate account and project information for a consistent client experience.

Skills

Client relationships

Project management

Communication

Digital marketing

HubSpot experience

Tools

HubSpot

CRM platforms

Job description

Pepperland Marketing in Cheshire, CT is seeking a Client Success Manager to own day-to-day relationships, align client priorities with Strategists, and ensure the overall health of a diverse client portfolio.

You will lead client meetings, translate strategy into actionable plans, track progress, manage risks, and support renewals and opportunities for expanded services. This is a full-time, in-office role with potential for a hybrid arrangement after onboarding.