Client Success & Growth Manager

ECHO Promotions Limited; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

ECHO Promotions Limited is seeking a Client Relations Manager in the United States to build and maintain strong client relationships, coordinate with sales, marketing and product teams, and deliver tailored solutions. You will develop client reports, address concerns, and identify growth opportunities while ensuring exceptional service throughout the client journey.

The role requires strong communication, negotiation, and organizational skills, with the ability to manage multiple accounts and

Qualifications

• Proven ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills.
• Strong problem solving and proactive, solution oriented mindset.
• Ability to manage multiple accounts and projects simultaneously.

Responsibilities

• Serve as main point of contact for a portfolio of key clients and nurture relationships.
• Understand client needs and provide expert advice and recommendations.
• Collaborate with sales, marketing, product and other teams to ensure seamless service delivery.
• Monitor client satisfaction and resolve issues promptly.
• Develop and present regular client reports and performance reviews.
• Identify opportunities for account growth and expansion.
• Assist in creating client-facing materials, proposals and presentations.
• Stay informed on industry trends to provide insights to clients.

Skills

Client relationship management

Communication

Negotiation

Problem solving

Multi-tasking

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

ECHO Promotions Limited is seeking a Client Relations Manager in the United States to build and maintain strong client relationships, coordinate with sales, marketing and product teams, and deliver tailored solutions. You will develop client reports, address concerns, and identify growth opportunities while ensuring exceptional service throughout the client journey.

The role requires strong communication, negotiation, and organizational skills, with the ability to manage multiple accounts and