Client Success Executive

Altera Digital Health APAC; North Carolina; On-site; USD 120,000 - 180,000; Full time

Job summary

Altera Digital Health APAC is seeking a high-level client partner to advocate for clients and align Altera solutions with their strategic priorities. This role focuses on building trusted advisor relationships with C-suite leaders and guiding complex projects to maximize client value.

The position requires identifying revenue opportunities, promoting ongoing improvement via NPS, and representing leadership at client touchpoints, tradeshows, and conferences.

Responsibilities

• Serves as the client's primary advocate within Altera and as a trusted advisor.
• Develops and nurtures C-suite relationships.
• Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
• Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
• Identifies and communicates how Altera can drive more value to the clients we serve.
• Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
• Serves as the primary Executive escalation point.
• Explores and identifies additional revenue opportunities with clients.
• Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
• Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.

Job description

• Serves as the client's primary advocate within Altera and as a trusted advisor.
• Develops and nurtures C-suite relationships.
• Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
• Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
• Identifies and communicates how Altera can drive more value to the clients we serve.
• Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
• Serves as the primary Executive escalation point.
• Explores and identifies additional revenue opportunities with clients.
• Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
• Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.