Client Success Executive

Altera Digital Health APAC; Illinois; On-site; USD 120,000 - 180,000; Full time

Job summary

Altera Digital Health APAC is seeking a senior client partner to serve as the primary advocate for clients within Altera and trusted advisor across executive stakeholders. The role will drive strategic planning, ensure alignment of Altera solutions with client priorities, and identify opportunities to deliver greater value to each account.

You will cultivate deep executive relationships, promote ongoing client participation, and act as the main escalation point for executive issues.

Responsibilities

• Serves as the client's primary advocate within Altera and as a trusted advisor.
• Develops and nurtures C-suite relationships.
• Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
• Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
• Identifies and communicates how Altera can drive more value to the clients we serve.
• Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
• Serves as the primary Executive escalation point.
• Explores and identifies additional revenue opportunities with clients.
• Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
• Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.

Job description

• Serves as the client's primary advocate within Altera and as a trusted advisor.
• Develops and nurtures C-suite relationships.
• Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
• Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
• Identifies and communicates how Altera can drive more value to the clients we serve.
• Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
• Serves as the primary Executive escalation point.
• Explores and identifies additional revenue opportunities with clients.
• Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
• Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.