Client Success Engineer — Enterprise SaaS Support

Intapp, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Training reimbursement

Free lunches

Wellness program

Flexible time off

Family benefits

Volunteer time off

Donation matching

Job summary

Intapp, Inc. is seeking a Client Support Engineer to investigate, triage, and resolve tickets in our enterprise software support queue. You will work to provide accurate, timely resolutions, communicate clearly with clients, and escalate with detailed steps when needed.

The role requires strong troubleshooting, excellent communication, and experience with SaaS and on-premise software, including SQL-based tasks and API knowledge.

Qualifications

• Degree in Computer Science, IT, Software Engineering or equivalent technical support experience.
• Strong troubleshooting and analytical abilities.
• Great verbal and written communication skills.
• Experience with SaaS software and on-premise enterprise software.

Responsibilities

• Investigate, triage and resolve tickets in the support queue.
• Assist clients with questions on technical product and configuration issues.
• Provide detailed steps to reproduce for escalated items; communicate progress to clients.
• Update ticket information and ensure timely, accurate resolutions.
• Document efficient methods for handling recurring issues and provide product feedback.

Job description

Intapp, Inc. is seeking a Client Support Engineer to investigate, triage, and resolve tickets in our enterprise software support queue. You will work to provide accurate, timely resolutions, communicate clearly with clients, and escalate with detailed steps when needed.

The role requires strong troubleshooting, excellent communication, and experience with SaaS and on-premise software, including SQL-based tasks and API knowledge.