Client Success Director

Lensa; United States; On-site; USD 100,000 - 120,000; Full time

Job summary

A leading health tech company is seeking a Client Success Director to enhance customer retention and satisfaction. This role involves maintaining relationships, identifying platform improvements, and acting as a liaison between clients and internal teams. The ideal candidate will have extensive experience in the healthcare technology sector and possess exceptional communication and organizational skills.

Qualifications

• 5+ years of Sales, Project, Consulting, or Account Management experience in technology sector healthcare.
• Ability to build strong relationships with clients at all levels.
• Experience in a fast-paced, high-growth environment.

Responsibilities

• Oversee client retention and growth by maintaining relationships.
• Serve as a trusted advisor to clients for business and contract renewals.
• Develop initiatives to identify revenue-generating opportunities.

Skills

Communication

Relationship Management

Problem-Solving

Organizational Skills

Presentation Skills

Education

BA/BS degree in a related field

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Gozio, is seeking professionals. Apply via Lensa today!

Gozio Health is experiencing rapid growth with the largest and best hospitals in the US. Gozio Health offers an end-to-end, customizable digital health platform exclusively for healthcare systems. Gozio's extensible mobile platform enables seamless consumer interactions and provides an anytime, anywhere connection to patients that improves their overallexperience and access to care. Popular patient engagement features include patented indoor wayfinding with turn-by-turn navigation, virtual visits,physician directories, appointment scheduling, access to electronic health records, Urgent Care and Emergency Department wait times, andextensive analytics capabilities.

The Client Success Director oversees the organization's customer retention. This will include building and maintaining customer relationships and improving customer overall satisfaction.

The Client Success Director will establish themselves as a credible authority and become a trusted advisor for clients to drive business and contract renewals. This includes identifying potential platform improvements, resolving any questions or concerns the client may have, and being the voice for the client with Client Services, Product, Strategy, and Leadership.

Your Responsibilities

• Responsible for an assigned portfolio of clients and meeting annual retention and growth quotas by establishing and maintaining relationships to ensure their continued growth and retention
• Provide clients with information and assistance regarding product updates and new features
• Develop initiatives and campaigns to identify revenue-generating and marketing opportunities
• Coordinate client training sessions as a part of ongoing product education and adoption
• Serve as a client advocate, being the voice of the client with internal stakeholders, including Product, Client Services, Strategy and Leadership
• Serve as a liaison to Product Management, managing the funnel of client requests and growth opportunities
• Serve as liaison to Client Services for implementation of new or existing client solutions
• Maintain subject matter expertise on the Gozio platform and best practices to drive adoption and value (ROI)
• Deeply understand client objectives and become a trusted solution advisor
• Promote client satisfaction and an understanding of their business needs within the organization
• Regularly monitor platform usage and define, drive, and demonstrate solution value (ROI) delivered
• Analyze and manage risks to minimize negative client experience
• Develop and measure alignment with KPIs throughout the client lifecycle
• Assist in the investigation and application of partnered solutions
• Oversee upsell opportunities through solution sale lifecycle
• Analyze client data and metrics to identify trends and opportunities for improvement, as well as risk to revenue
• Proactively identify client needs and challenges and develop solutions in partnership with the Product team to ensure client satisfaction and success
• Oversee client onboarding, adoption, and retention in partnership with other client-facing teams
  
  

Requirements

• BA/BS degree in a related field
• 5+ years of Sales, Project, Consulting, or Account Management experience in the technology sector in healthcare
• Proven experience in software as a service, mobile, and web technologies
• Excellent client-facing and internal communication skills, written and verbal
• Strong communication and relationship management skills
• Excellent presentation skills to high-level executives
• Outstanding organizational skills, including attention to detail and multi-tasking skills
• Exceptional practical experience with Microsoft Office
• Experience working in a fast-paced, high-growth environment
• Ability to build strong relationships with clients at all levels.
• Ability to develop client presentations, agendas, and other requisite resources for client-facing activities
• Strong client service skills and commitment to exceeding client expectations
• Sound problem-solving skills, with the ability to adapt and thrive in an entrepreneurial environment
• Willingness to travel; extent to be discussed
  
  

Gozio is an Equal Opportunity Employer

Unfortunately, Gozio is unable to provide sponsorship or transfer

For more information, (https://vimeo.com/499277154)watch the video (https://vimeo.com/499277154) or visitwww.goziohealth.com (http://www.goziohealth.com/)or Gozio Health onLinkedIn (https://www.linkedin.com/company/gozio-inc-).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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