Client Success Director

Braintrust; United States; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Uncapped bonus program

Fully remote

Health benefits

Job summary

NeonPixel is a fast-growing performance marketing partner seeking a Client Success Director to own client relationships, optimize performance, and drive measurable business outcomes for diverse brands. You will analyze campaigns and provide strategic recommendations to clients, guiding them from onboarding to ongoing success.

You’ll oversee $3M–$5M+ in digital spend, deliver data-driven insights, and play a pivotal role in growth.

Qualifications

• 7+ years in performance marketing in ecommerce, retail, or agency.
• Direct ownership of $3M–$5M+ in digital ad spend with clear accountability for business outcomes
• Strong command of CPA, ROAS, CVR, and incremental conversions.
• Confident and polished in senior client-facing situations with stakeholders who control budget.
• Technically fluent across DSPs and project management tools.
• Thrives in a fast-moving, self-directed environment.
• AI Fluent

Responsibilities

• Own a portfolio of client relationships from the ground up, managing performance, communicating proactively, and ensuring clients know what's next.
• Analyze campaign data regularly and present clear recommendations in performance reviews.
• Monitor campaigns daily, optimize continuously, and bring a point of view to client conversations.
• Develop strategies tailored to each client's business goals, not templates.
• Identify growth opportunities within existing relationships and propose additional NeonPixel offerings.
• Collaborate with Sales to ensure smooth onboarding and delivery of promises.
• Stay ahead of trends in performance marketing and CTV, sharing ideas with clients.

Skills

Performance marketing

Client relationships

Data analysis

DSPs

Presentation skills

Communication

Tools

Asana

Job description

We've doubled year over year, and we're not slowing down. In fact, we're growing so fast that we're adding yet another Client Success Director to keep pace. This is a rare chance to step into a high-growth marketing partner at an inflection point, with a bonus program that has uncapped earning potential and rewards you for the growth you help drive.

Who We Are

NeonPixel is a fast-growing performance marketing partner. We activate CTV, Linear, and programmatic media for brands that measure success not by how many impressions were delivered, but by the measurable revenue, growth, and business impact those impressions generate. The team is small, fast, and collaborative, with high standards for the work and for how we show up for clients.

What You'll Do

• Own a portfolio of client relationships from the ground up, managing performance, communicating proactively, and making sure clients always know where things stand and what's coming next.
• Dig into campaign data regularly to find what's working, what isn't, and what to do about it. Turn that analysis into clear recommendations and present it in performance reviews.
• Monitor campaigns daily, optimize continuously, and come to every client conversation with a point of view.
• Build strategies tailored to each client's business goals rather than templated playbooks. What works for one client won't work for another.
• Identify growth opportunities within existing relationships and bring them forward, including other NeonPixel offerings where it genuinely makes sense for the client.
• Work closely with the Sales team to make sure new clients land well and that what was promised gets delivered.
• Keep a pulse on where performance marketing and CTV are heading and bring relevant ideas back to clients before they're asking about them.

What We’re Looking For

• 7 or more years in performance marketing, either on the brand side in ecommerce or retail, or at an agency.
• Direct ownership of $3M–$5M+ in digital marketing spend with clear accountability for business outcomes
• Strong command of the metrics that matter: CPA, ROAS, CVR, and incremental conversions. Programmatic and television experience is a plus.
• Confident and polished in senior client facing situations, including with stakeholders who control budget. You build real relationships, not just manage accounts.
• Technically fluent across DSPs and project management tools. Clear communicator in writing, in presentations, and in person.
• Thrives in a fast-moving environment where not everything is figured out yet. Self-directed, resourceful, and comfortable selling something that disrupts the status quo.
• AI Fluent

What We Offer

• Competitive base salary: $140 - $160k
• Uncapped earning potential with a bonus program designed to reward results and reflect the value you create.
• Comprehensive health benefits
• 401K
• 100% remote
• $250 monthly coworking stipend