Client Success Director

Emplova; Indiana (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Emplova is seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. You will lead client relationships, guide HR strategy, and ensure seamless delivery across payroll, benefits, and compliance—stepping in as needed to resolve issues and drive outcomes.

You will own client onboarding, conduct trainings, and collaborate with Payroll, Benefits, Compliance, and HR teams to deliver a superior client experience.

Qualifications

• 5+ years of HR, PEO, or HR consulting experience in a client-facing role.
• Strong knowledge of HR compliance, payroll, benefits, and employee relations.
• Experience managing multiple clients or accounts simultaneously.
• Excellent communication and relationship management skills.
• Strong problem-solving skills and ability to navigate complex situations.
• Highly organized with strong attention to detail.
• Experience with HRIS/payroll systems (PrismHR a plus).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of clients and serve as their primary point of contact.
• Build strong relationships with client leadership and provide proactive HR guidance.
• Advise on employee relations, compliance, performance management, and workforce strategy.
• Ensure accurate and timely execution of payroll, benefits, and HR processes in partnership with internal teams.
• Troubleshoot and resolve issues across HR, payroll, benefits, and HRIS platforms.
• Lead client onboarding and implementation to ensure a smooth transition and strong foundation.
• Conduct trainings for clients and employees on HR best practices and system usage.
• Partner cross-functionally with Payroll, Benefits, Compliance, and HR teams to deliver a seamless client experience.
• Identify risks, recommend solutions, and help clients stay compliant and well-positioned.

Skills

HR expertise

Client-facing

Relationship management

Payroll & benefits

Problem solving

Education

Bachelor’s degree or equivalent

Tools

HRIS/Payroll systems (PrismHR)

Job description

About Emplova

Emplova is a boutique PEO delivering high-touch HR, payroll, benefits, and compliance solutions to clients who expect precision, expertise, and proactive guidance.
We operate as a lean, high-performing team where ownership is real, expectations are high, and our clients rely on us to get it right the first time.

About the Role

We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor.
This role blends strategic advisory with hands-on execution. You will lead client relationships, guide HR strategy, and ensure seamless delivery across payroll, benefits, and compliance—stepping in as needed to resolve issues and drive outcomes.

Key Responsibilities

• Own a portfolio of clients and serve as their primary point of contact
• Build strong relationships with client leadership and provide proactive HR guidance
• Advise on employee relations, compliance, performance management, and workforce strategy
• Ensure accurate and timely execution of payroll, benefits, and HR processes in partnership with internal teams
• Troubleshoot and resolve issues across HR, payroll, benefits, and HRIS platforms
• Lead client onboarding and implementation to ensure a smooth transition and strong foundation
• Conduct trainings for clients and employees on HR best practices and system usage
• Partner cross-functionally with Payroll, Benefits, Compliance, and HR teams to deliver a seamless client experience
• Identify risks, recommend solutions, and help clients stay compliant and well-positioned

What Success Looks Like

• You take full ownership of your clients and follow through on every detail
• You deliver complete, accurate, and proactive solutions
• You balance strategic thinking with hands-on execution
• You build trust quickly and confidently advise client leadership
• You operate with urgency, organization, and accountability

Qualifications

• 5+ years of HR, PEO, or HR consulting experience in a client-facing role
• Strong knowledge of HR compliance, payroll, benefits, and employee relations
• Experience managing multiple clients or accounts simultaneously
• Excellent communication and relationship management skills
• Strong problem-solving skills and ability to navigate complex situations
• Highly organized with strong attention to detail
• Experience with HRIS/payroll systems (PrismHR a plus)
• Bachelor’s degree or equivalent experience

Who You Are

• A proactive, solutions-oriented professional who takes initiative
• Comfortable operating in a fast-paced, high-expectation environment
• Equally effective advising leadership and handling execution-level details
• Accountable, reliable, and committed to delivering high-quality work

Why Join Emplova

• High-impact role with direct client ownership
• Collaborative, high-performing team
• Opportunity to work across a diverse client base
• Exposure to complex and meaningful HR work
• A culture built on accountability, quality, and continuous improvement