Relationship Manager - PEO

Paychex Deutschland GmbH; Northern (KY); Hybrid; USD 60,000 - 94,000; Full time

Job summary

Paychex Deutschland GmbH is seeking an Account Manager to develop and maintain strong relationships with top-tier clients. The role combines remote work with travel to client sites within the designated territory and requires coordinating with internal teams to deliver payroll and related services.

Ideal candidates have 4+ years in account management or related customer service roles, plus at least 2 years in account management specifically. Bachelor's degree preferred.

Qualifications

• Bachelor's Degree preferred.
• 2 years of experience in Account Management.
• 4 years of experience in Account management, Sales, or high-level customer service, with mid-market clients.

Responsibilities

• Builds and maintains strong client relationships with key stakeholders and acts as a consultative partner to drive client success and revenue retention.
• Identify upsell/cross-sell opportunities and coordinate referrals to internal partners to grow revenue.
• Respond to client communications promptly to resolve issues related to payroll and ancillary products.
• Analyze trends and issues and escalate when necessary to ensure client satisfaction.
• Role is hybrid with remote work and travel; must reside in the designated territory and manage schedule accordingly.
• Conduct client visits to strengthen relationships and address challenges as requested.
• Coordinate and communicate with internal Paychex departments to resolve client issues and ensure profitability.
• Provide regular reporting and updates to clients and management.

Education

Bachelor's Degree - Preferred

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Develops and maintains positive relationships for our top tier clients through effective collaboration with internal Paychex Operational departments and any vendors that supply our clients with services Acts as the key advocate and fosters efficiencies and revenue growth within the client relationship. Advocates for the client deliverables and drives the business results and Paychex strategy for their clients. Facilitates the management and strategic service of their assigned accounts.

Responsibilities

• Proactively builds and maintains strong, trust-based relationships with key client stakeholders by understnaring their business objectives and strategic goals. Services as a Consultative partner, delivering tailored recommendations and advisory services to drive client success and maximize utilization of Paychex Solutions. Demonstrates adaptability, strong communication and effective time management to prioritize client needs, deliver high-quality service, and support retention and growth.
• Drive Customer Revenue growth by identifying upsell/crossell opportunities for Paychex products and solutions and sending referrals to internal partners.
• Responds to client communication (phone, emails) in a timely, professional manner to resolve escalated issues, including payroll and ancillary product matters, “how-to” product inquiries, training needs and system issues.
• Identifies and analyzes major trends or issues and assumes responsibility for resolution or escalation to management to ensure ongoing client satisfaction and revenue retention.
• This is a hybrid role that requires a combination of remote work and local travel. Candidates must reside within the designated territory they will cover. The role involves: Remote work on desingated office days (e.g., adminstrative tasks, virtual meetings). Travel to client sites within the assigned territory for in-person meetings and service delivery. Applicants must have relianble transportation and be comfortable managing their schedule to accomodate both remote and on-site responsibilities.
• Conducts client visits for current clients, both for clients experiencing difficulties or upon client request, to maintain and/or strengthen client relationships.
• Serves as coordination and communication channel lead for internal Paychex departments. Acts as liaison to resolve client issues regarding payroll and ancillary products to ensure client satisfaction and profitability requirements.
• Provides clients and management team with regular reporting, communication and status updates to ensure client satisfaction. Positions the appropriate management and executive Paychex staff with key stakeholders at the assigned clients business
• Analyzes data to identify present and future performance gaps and trends; translates gaps and organizational needs into an action plan. Identifies needs that can be met through Paychex offerings and those that require alternative approaches or process improvements.
• Plans, coordinates and implements client activities and strategic programs for Paychex. Partners with sales, training departments, internal departments and operations to ensure client satisfaction and education on our products.
• Maintains knowledge of industries, relevant systems and Paychex product offerings, as well as changes in federal, state, and local wage tax law and policies to ensure Paychex products meet the needs of the client.

Qualifications

• Bachelor's Degree - Preferred
• 2 years of experience in Account Management.
• 4 years of experience in Account management, Sales, or high-level customer service, with mid-market clients.

Compensation

In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $59,626 - $93,698. This range includes base pay but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.