Client Success & Digital Projects Lead

Jobtailor; Amesbury (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Amesbury, MA is seeking a proactive Account Executive/Manager to support client success in a dynamic digital agency. You will coordinate timelines, gather requirements, and liaise with strategy, creative, and engineering teams to deliver on client goals.

The role requires strong communication, presentation, and analytical skills, plus experience with project management tools and Google Suite to keep projects on track and drive measurable results for clients.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a related field.

Responsibilities

• Address client inquiries, respond to emails, and provide timely updates on project progress.
• Assist in troubleshooting issues and work collaboratively with internal teams to resolve client problems effectively.
• Assist in gathering client requirements, managing project timelines, and ensuring deliverables are met on time.
• Schedule meetings, prepare agendas, organize tickets, and manage resourcing.
• Assist the Account Directors in managing budgets, invoices, and financial tracking related to client accounts.
• Responsible for preparing project status reports, meeting agendas, and other relevant documentation.
• Assist in generating project reports and performance metrics to communicate progress and results in Annual Business Reviews.
• Work closely with internal teams, including the strategy, creative, digital marketing, and engineering teams.
• Relay client requirements and objectives, coordinate tasks, and ensure that projects are executed effectively.
• Facilitate communication and collaboration among team members.
• Understand the client’s goals, priorities, and metrics for success.
• Assist in researching and analyzing market trends, competitors, and industry insights.
• Join the Client Success Team in building trust with the client through open, honest communication.

Skills

Communication skills

Presentation skills

Interpersonal skills

Analytical skills

Problem solving

Education

Bachelor's degree in Marketing/Business/Communications

Tools

Asana

Smartsheets

Parallax

Google Suite

Job description

Jobtailor in Amesbury, MA is seeking a proactive Account Executive/Manager to support client success in a dynamic digital agency. You will coordinate timelines, gather requirements, and liaise with strategy, creative, and engineering teams to deliver on client goals.

The role requires strong communication, presentation, and analytical skills, plus experience with project management tools and Google Suite to keep projects on track and drive measurable results for clients.