Client Success & Data Analytics Manager

Jobtailor; Littleton (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in the United States is seeking a Client Services/Account Manager to enhance the client experience and build strong relationships. You will deliver timely communications and diagnose needs across projects while coordinating with internal teams.

The role requires analytical thinking, excellent communication, and multi-tasking across several client accounts, with a focus on delivering measurable KPI-driven outcomes.

Qualifications

• Bachelor’s Degree in Business or Communications, or equivalent experience.
• 2+ years of client services and/or account management experience.
• Retail banking or financial service industry experience, preferred.
• Strong analytical problem-solving skills.
• Excellent written and oral communication skills.
• Strong interpersonal skills and critical thinking.
• Organizational and process-oriented approach; multi-project management.
• Proficient in Microsoft Excel and Word; VBA/Macros.

Responsibilities

• Manage and improve the client experience.
• Build meaningful relationships and ensure client needs are satisfied.
• Deliver timely and effective communication.
• Respond to and resolve unforeseen issues.
• Collaborate with internal departments.
• Perform thorough needs analysis for assigned projects.
• Ensure accurate and timely delivery of client communications.
• Identify trends and develop customer specific solutions.
• Maintain daily/weekly/monthly KPIs for clients.

Skills

analytical problem-solving

project management

needs analysis

KPI management

Microsoft Excel

Microsoft Word

VBA

Macros

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Communications

Tools

Microsoft Excel

Microsoft Word

VBA

Macros

Job description

Jobtailor in the United States is seeking a Client Services/Account Manager to enhance the client experience and build strong relationships. You will deliver timely communications and diagnose needs across projects while coordinating with internal teams.

The role requires analytical thinking, excellent communication, and multi-tasking across several client accounts, with a focus on delivering measurable KPI-driven outcomes.