Client Success & CRM Coordinator

Strategic Factory; Owings Mills (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care benefits

401k plan

Paid vacation and holidays

Engaging company culture

Job summary

A growing marketing firm located in Owings Mills, Maryland, is seeking a Client Relations Coordinator. The candidate will be responsible for managing inquiries, supporting the sales team, and ensuring excellent customer service. A high school diploma is required, with a preferred bachelor's degree. Candidates should have strong communication skills and be proficient in MS Office. This role offers opportunities for advancement within the company and promotes a vibrant workplace culture.

Qualifications

• 1 year of relevant experience in customer service, sales, or administrative functions is required.
• Proficient in MS Office, especially Outlook and Excel.
• Ability to leverage internet tools for research.

Responsibilities

• Respond to incoming inquiries from phone, email, and website.
• Manage front desk operations and provide excellent customer service.
• Research customer inquiries and track job progress for sales.

Skills

Excellent communication skills

Strong attention to detail

Customer service

Research skills

Education

High school diploma

Bachelor's degree in business or related field

Tools

MS Office (Outlook, Excel)

CRM proficiency

Job description

A growing marketing firm located in Owings Mills, Maryland, is seeking a Client Relations Coordinator. The candidate will be responsible for managing inquiries, supporting the sales team, and ensuring excellent customer service. A high school diploma is required, with a preferred bachelor's degree. Candidates should have strong communication skills and be proficient in MS Office. This role offers opportunities for advancement within the company and promotes a vibrant workplace culture.