Client Success Coordinator — Part-Time with Growth Path

iicrc-careers; Grand Prairie (TX); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Opportunity for advancement

Competitive salary

Flexible schedule

Job summary

ServiceMaster Clean by Prime is seeking a motivated Client Services Coordinator to support our growing commercial cleaning operations in the Dallas–Fort Worth area. You will visit client locations, inspect services, communicate with cleaning teams, address concerns, help with account startups, and identify opportunities to grow existing and new accounts.

This hands-on role focuses on client relations, quality control, employee support and training, and business development.

Qualifications

• Strong communication and customer service skills.
• Professional, dependable, organized, and accountable.
• Comfortable communicating with clients and cleaning employees.
• Able to work independently and take initiative.
• Strong attention to detail and ability to recognize quality issues.
• Willing to perform hands-on cleaning when necessary.
• Valid driver’s license and reliable transportation.
• Ability to travel throughout the DFW area.
• Flexibility for occasional evening or weekend needs.

Responsibilities

• Conduct routine client visits and quality inspections.
• Communicate with clients to ensure satisfaction and identify service needs.
• Build and maintain strong client relationships.
• Follow up on service concerns and ensure corrective actions are completed.
• Communicate account updates and concerns to management and the Field Supervisor.
• Assist with new account startups and client walkthroughs.
• Check in with cleaning employees and provide field support.
• Assist with training employees on cleaning procedures, equipment, safety, and client expectations.
• Identify performance and training needs and communicate them to management.
• Provide hands-on cleaning support when needed due to call-offs, startups, quality concerns, or operational needs.
• Identify prospective commercial cleaning customers and new business opportunities.
• Assist with prospect follow-up, walkthroughs, proposals, and new account development.
• Identify opportunities for additional services such as floor care, carpet cleaning, deep cleaning, and specialty services.
• Support customer retention and company revenue growth.
• Participate in networking, marketing, and business development activities as needed.
• Maintain accurate inspection reports, client notes, photos, and follow-up documentation.
• Track client concerns and ensure items are followed through to completion.
• Maintain professional communication with clients, employees, and management.

Skills

Communication

Customer Service

Account Management

Sales

Training

Field Support

Quality Control

Travel

Initiative

Job description

ServiceMaster Clean by Prime is seeking a motivated Client Services Coordinator to support our growing commercial cleaning operations in the Dallas–Fort Worth area. You will visit client locations, inspect services, communicate with cleaning teams, address concerns, help with account startups, and identify opportunities to grow existing and new accounts.

This hands-on role focuses on client relations, quality control, employee support and training, and business development.