Client Success Coordinator | Hybrid & Data-Driven

Simpli.fi; Fort Worth (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule

PTO - 17 days

401K match

Healthcare options

Job summary

Simpli.fi in Fort Worth, TX is hiring highly qualified Account Coordinators for its Client Success team. Candidates will support Campaign Managers, manage client onboarding, and maintain clear internal and external communication while helping with campaign setup and reporting.

Ideal applicants will have a Bachelor’s degree, online advertising exposure, and strong communication and organizational skills. The role offers a hybrid schedule with opportunities for growth within a fast-paced,

Qualifications

• Bachelor’s degree required.
• Experience in online advertising industry.
• Strong communication and organizational skills.
• Ability to manage multiple priorities.

Responsibilities

• Assist Campaign Managers in proactively building and managing new and existing relationships with clients.
• Support day-to-day client communication (email, phone, and Slack), meeting response-time and SLA expectations.
• Understand each client’s day-to-day operations, communication preferences, and reporting requirements.
• Analyze campaign performance data and provide client-facing interpretation and strategic suggestions for next steps.
• Suggest and help implement campaign optimizations at the frequency needed to achieve client goals.
• Demonstrate proficiency in reporting and dashboard tools, including the UI reporting suite and Looker.
• Coordinate with Campaign Managers, the Implementation team, and other internal teams to keep campaign execution moving efficiently.
• Escalate necessary or time-sensitive client information to the Campaign Manager in a timely manner.
• Understand each client’s growth plan and product adoption goals, along with the specific plans to reach them.
• Acquire and maintain a high-level knowledge of up-to-date practices and strategies in the management of online media.
• Support teammates with workload during downtime, and know when a task falls under another team’s purview and elevate appropriately.

Skills

Online advertising exposure

Communication skills

Organization skills

Time management

Client relationship management

Education

Bachelor’s Degree

Tools

Looker

UI reporting suite

Job description

Simpli.fi in Fort Worth, TX is hiring highly qualified Account Coordinators for its Client Success team. Candidates will support Campaign Managers, manage client onboarding, and maintain clear internal and external communication while helping with campaign setup and reporting.

Ideal applicants will have a Bachelor’s degree, online advertising exposure, and strong communication and organizational skills. The role offers a hybrid schedule with opportunities for growth within a fast-paced,