Client Success & Contract Renewal Manager (Fully Remote)

Quantum Sky; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Quantum Sky seeks a proactive Customer Success Manager to own the end-to-end renewal lifecycle for 45 high-value accounts in the United States. You will track critical dates, initiate early discussions, and negotiate terms to secure continued partnerships.

As the primary advisor, you will educate clients on our full service suite, drive QBRs to measure ROI, and collaborate with sales, product, and support teams to design value-driven proposals that grow account health and reduce churn.

Responsibilities

• Own the end-to-end renewal lifecycle for 45 high-value accounts.
• Track critical dates, initiate early discussions, and negotiate terms.
• Partner with legal, finance, and leadership to finalize amendments.
• Serve as primary advisor, championing client needs internally.
• Conduct QBRs to evaluate service adoption and ROI.
• Educate clients on full service suite to maximize value.
• Identify and cultivate expansion opportunities based on client goals.
• Collaborate with sales and product teams to design tailored proposals.
• Monitor account health to proactively address risks and turn churn into growth.

Job description

• Own the end-to-end renewal lifecycle for 45 high-value accounts.
• Track critical dates, initiate early discussions, and negotiate terms.
• Partner with legal, finance, and leadership to finalize amendments.

Customer Advocacy & Relationship Management:

• Serve as primary advisor, championing client needs internally.
• Conduct QBRs to evaluate service adoption and ROI.
• Educate clients on full service suite to maximize value.

Upsell & Growth Strategy:

• Identify and cultivate expansion opportunities based on client goals.
• Collaborate with sales and product teams to design tailored proposals.
• Monitor account health to proactively address risks and turn churn into growth.

Quantum Sky engineers the advantage across cyber, networks, software, and quantum for mission-critical operations. The company fosters a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology.