Client Success Consultant

Ascend Learning; Boston (MA); On-site; USD 101,000 - 144,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Other wellness programs such as Headsp

Job summary

Ascend Learning, a leading healthcare and learning technology company, is seeking a Client Solutions Consultant to partner with healthcare workforce clients from implementation through renewal. You will drive customer success, executive engagement, product adoption, retention, and growth while guiding cross-functional teams.

As a trusted advisor to healthcare executives, you will build deep partnerships, align StaffGarden solutions with workforce objectives, and coordinate with Product,

Qualifications

• 5+ years in nursing PD, client success, account management, or customer-facing SaaS roles.
• Bachelor's degree in Business, Healthcare Administration, Nursing, Human Resources or related field.
• RN preferred or nursing PD expertise; MBA/MSN/MSA preferred.
• Experience managing executive-level stakeholder relationships and renewals.

Responsibilities

• Serve as the primary strategic partner for assigned healthcare workforce clients throughout the customer lifecycle.
• Build relationships with executive sponsors, senior leaders, and operational stakeholders.
• Lead recurring business reviews to demonstrate value realization, platform impact, utilization trends, and workforce outcomes.
• Develop and maintain account plans that align client objectives with StaffGarden solutions.
• Monitor account health and proactively address risks impacting satisfaction, retention, or growth.

Skills

Nursing professional development

Client success

Account management

Healthcare consulting

SaaS / healthcare tech

Education

Bachelor's degree in Business, Healthcare Administration, Nursing, HR, or related field

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company,is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We\'re always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you\'d thrive, read on to learn more.

What You'll Do

StaffGarden, a brand of Ascend Learning, is hiring Client Solutions Consultant to serve as the primary strategic partner for assigned healthcare workforce clients throughout their entire customer lifecycle, from implementation through renewal and expansion. The role is responsible for driving customer success, executive engagement, product adoption, retention, and growth while serving as the first point of escalation for client needs and business challenges.

As a trusted advisor to healthcare executives and workforce leaders, the Client Solutions Consultant develops deep partnerships that align StaffGarden solutions with organizational workforce objectives. This role collaborates closely with Product, Engineering, Support, Finance, Legal, Sales, and Implementation teams to deliver exceptional client outcomes, maximize value realization, and identify opportunities for growth and expansion. Success is measured by client retention, customer satisfaction, buyer advocacy, utilization, and revenue growth.

WHERE YOU’LL WORK

This position will have the flexibility to work remotely within the United States. Living within the Eastern or Central time zone preferred.

How You’ll Spend Your Time

Strategic Account Ownership

• Serve as the primary point of contact for an assigned portfolio of healthcare workforce clients throughout the customer lifecycle.
• Build and maintain relationships with executive sponsors, senior leaders, and operational stakeholders.
• Lead recurring business reviews and strategic planning sessions to demonstrate value realization, platform impact, utilization trends, and workforce outcomes.
• Develop and maintain account plans that align client business objectives with StaffGarden solutions.
• Monitor account health and proactively address risks that may impact client satisfaction, retention, or growth.

Client Success & Problem Resolution

• Serve as the first point of escalation for all client concerns, including implementation delays, adoption challenges, billing issues, competitive threats, support concerns, and stakeholder turnover.
• Coordinate cross-functional resources to ensure timely resolution of customer issues.
• Advocate internally on behalf of clients and drive accountability for customer outcomes.
• Ensure seamless transitions between sales, implementation, and ongoing account management phases.

Revenue Retention & Expansion

• Lead contract renewal planning and execution efforts across assigned accounts.
• Identify and pursue expansion opportunities that increase client value and support growth objectives.
• Partner with Finance, Legal, and Sales teams to facilitate renewals, amendments, statements of work, and commercial discussions.
• Support achievement of retention, expansion, and new bookings goals.

Client Onboarding & Adoption

• Lead strategic onboarding sessions for new clients to establish priorities, success measures, governance structures, and implementation objectives.
• Partner with implementation and support teams to drive successful adoption and utilization.
• Develop strategies to increase customer engagement, platform adoption, and measurable business outcomes.

Market Expertise & Product Advocacy

• Serve as a subject matter expert for StaffGarden workforce solutions and healthcare workforce challenges.
• Support sales activities through product expertise, customer references, conference participation, and industry presentations.
• Gather client feedback and collaborate with Product and Engineering teams to inform product direction and roadmap priorities.
• Communicate market trends, customer needs, and competitive insights across the organization.

What You\'ll Need

• 5+ years of experience in nursing professional development, client success, client engagement, account management, healthcare consulting, workforce technology, or customer-facing SaaS roles.
• Bachelor\'s degree in Business, Healthcare Administration, Nursing, Human Resources, Management, or a related field required.
• Clinical background (RN preferred) or nursing professional development expertise strongly preferred.
• Advanced degree (MBA, MSN, MHA, MPH) preferred.
• Relevant professional certifications preferred. NPD-BC preferred.
• Experience managing executive-level stakeholder relationships.
• Experience owning or supporting contract renewals, account growth, or customer retention initiatives.
• Experience working with healthcare systems, hospitals, workforce management, scheduling, staffing, labor operations, or healthcare technology solutions preferred.
• Demonstrated success working across Product, Engineering, Support, Sales, Finance, and Operations teams.
• Ability to travel up to 20%.

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $100,800.00-$144,210.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

Benefits

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.