Client Success Coach for Limitless Agency

Limitless Agency

United States

Remote

USD 55,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Remote work

Uncapped commissions

Job summary

Limitless Agency is seeking a Client Success Coach to remotely own the client relationship from onboarding to program completion. You’ll guide strategic coaching, drive activation/retention, and collaborate with the team on launches and campaigns.

This full-time role offers a base salary of $55,000–$70,000 USD per year, plus up to $5,000 monthly commission and an OTE of $127,000 USD annually. Start date ASAP, fully remote.

Qualifications

Experience in client success, account management, or coaching.
High emotional intelligence and strong communication.
Strong understanding of digital marketing and agency models.
Excellent written and verbal communication; client-facing.
Ability to manage up to 60 concurrent client relationships.
Self-motivated with high standards.
Comfort in a fast-paced, high-growth environment.

Responsibilities

Own onboarding and first impressions with new clients.
Manage full client journey through program end.
Conduct regular check-ins and monitor progress.
Flag retention risks and propose actions.
Maintain communication via Slack.
Use ClickUp to track milestones and pipeline.
Collaborate with team on launches and updates.

Skills

Client success

Account management

Coaching

Emotional intelligence

Digital marketing

Communication

Organization

Self-motivated

Fast-paced environment

Tools

GoHighLevel

ClickUp

Slack

Job description

Client Success Coach

Location: Remote

Employment Type: Full-time

Schedule: 9:00 AM – 6:00 PM ET, Monday–Friday (occasional weekends/overtime during client events, program launches, or intensive onboarding periods)

Base Salary: $55,000–$70,000 USD/year

Commission: Up to $5,000/month — 10% of recurring monthly payments per retained client, plus retention commissions

On-Target Earnings (OTE): $127,000 USD annually (base + full commission at a 60-client book of business)

Start Date: ASAP

About Limitless Agency

Limitless Agency works with digital marketing agency CEOs — people building and scaling their own agencies.

The Opportunity

As a Client Success Coach, you’re the primary relationship owner for every client you carry. You’re the face they see after they sign, the voice that guides them through the program, and the reason they stay.

This isn’t a passive account management role. You’re expected to operate at a high strategic and technical level — understanding the Limitless Agency system deeply enough to coach clients through it, hold them accountable to it, and troubleshoot it with them when challenges arise. You’re part account manager, part business coach, part strategist. Your book of business is yours.

Your performance is measured on two numbers: activation and retention. The minimum expectation is that clients are activated before Day 21, and that 70% of those clients retain through the 12-week program. That means building real relationships, delivering genuine value in every interaction, and being the kind of coach clients don’t want to leave.

What You’ll Do

Onboarding & First Impressions

Complete welcome calls promptly upon client sign-up

Lead onboarding calls that orient the client to the Limitless Agency program, set clear expectations, and establish rapport from day one

Conduct initial strategy calls to understand each client’s agency, goals, niche, and current stage of growth

Ensure each client feels confident, clear, and excited about what they’ve committed to

Ongoing Relationship Management

Own the full client journey from welcome call through program completion and beyond

Conduct regular check-in calls on a cadence appropriate to each client’s needs and program stage

Monitor client progress, flag warning signs of disengagement early, and act on them proactively

Maintain consistent, high-quality communication with clients via Slack, responding with urgency and professionalism

Manage all client-related tasks, milestones, and follow-ups in ClickUp, keeping your pipeline current and visible

Coaching & Strategic Support

Develop deep working knowledge of the Limitless Agency system so you can coach clients through it with authority and clarity

Serve as both an account support resource and a strategic advisor, so clients can bring you real business challenges and walk away with actionable guidance

Help clients implement what they’re learning, overcome obstacles, and stay on track with their agency growth goals

Communicate complex ideas clearly and simply, since you’re speaking with agency CEOs who need clarity, not jargon

Retention & Revenue

Drive client retention to a minimum of 70% at the conclusion of the 12-week program

Identify clients at risk of churning early and develop a specific plan to re-engage and retain them

Present upsell opportunities and back-end programs where appropriate and where it genuinely serves the client

Team & Operations

Attend the daily 10:00 AM ET team standup, Monday through Friday (mandatory)

Collaborate with the broader Limitless Agency team on client launches, campaigns, and program updates

Proactively flag systemic issues, client feedback trends, and process inefficiencies to leadership

Earning Potential

Base Pay: $55,000–$70,000 USD per year

Variable/Commission: Up to $5,000/month, paid at 10% of recurring monthly payments per retained client, plus additional retention commissions. Commission is tied directly to client retention — as long as your clients stay, you earn.

On-Target Earnings: $127,000 USD annually, reflecting base salary plus full commission at a 60-client book of business

Monthly commission is uncapped, and additional upside is available through clients beyond 60, upsells, and higher-tier programs for top performers

Actual earnings depend on client retention and the size of your book of business.

Career Path & Growth

This role is the entry point into Limitless Agency’s coaching track. Coaches who consistently hit or exceed the 70% retention target and grow their book beyond 60 clients have a path into higher-tier coaching positions with higher base salaries, larger client portfolios and increased commission potential, leadership and mentorship responsibilities, and involvement in program development and agency strategy. We promote from within.

REQUIREMENTS

Must-Haves

Experience in client success, account management, and/or coaching, ideally within a digital marketing or agency environment

High emotional intelligence — able to read a room, build trust quickly, and hold difficult conversations with composure

Strong technical understanding of digital marketing, social media advertising, and agency business models, with the ability to speak the client’s language