Digital Marketing Account Manager

Hook Agency; Minneapolis (MN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

401k Company Matching

Health insurance premium contribution

Mental health counseling contribution

Professional development courses

Unlimited PTO after first year

Hybrid work model

Job summary

Hook Agency is seeking a client-focused Account Manager to drive client success in digital marketing, onboard new clients, and deliver monthly SEO and PPC reports. You’ll coordinate internal teams to meet client goals and maintain strong relationships.

The role requires 3 years of professional experience, including 2 in client-facing work, plus a Bachelor’s degree in marketing or a related field. Hybrid work, with in-office and remote days, is offered along with commission opportunities.

Qualifications

• 3 years of professional experience, with 2 in a client-facing role
• Bachelor’s degree in marketing, business, or related field (or equivalent experience/strong business acumen)
• Executive presence and ability to thrive in a highly client-facing role
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Basic understanding of SEO, PPC, and digital marketing concepts
• Customer-focused mindset with a desire to build meaningful relationships
• Comfortability upselling
• Agency experience and working with contractors a plus

Responsibilities

• Support Account Managers in prepping for client calls, including reviewing analytics dashboards, verifying KPIs, and summarizing progress
• Help onboarding process for new clients, ensuring a smooth transition from sales to recurring services
• Prepare and deliver monthly SEO + PPC performance reports with accurate data and actionable insights
• Coordinate with internal teams to ensure deliverables align with client goals and timelines
• Serve as day-to-day contact for assigned clients after onboarding, addressing questions professionally
• Identify opportunities for additional Hook services and grow client relationships

Skills

Client-facing experience

Relationship building

Executive presence

Organization & detail-orientation

Education

Bachelor’s degree in marketing/business/related

Tools

Google Workspace

Agency Analytics

CallRail

Ahrefs

Job description

“We’re a get-sh*t-done work horse agency. We’re not sitting around wasting a bunch of their (client) money and time on fluff.” - Tim Brown, CEO

Does that resonate with you? This may be the place for you.

What we’re looking for:

• First & foremost: Someone passionate about client success, digital marketing, and building long term relationships
• 3 years of professional experience, with 2 of those years being in a client-facing role
• Bachelor’s degree in marketing, business, or a related field (or equivalent experience/strong business acumen)
• “Executive presence” and the ability to thrive in a highly client-facing role
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• A basic understanding of SEO, PPC, and digital marketing concepts is highly preferred
• A customer-focused mindset with a desire to build meaningful relationships
• Comfortability consistently upselling
• Proficiency in Google Workspace and tools such as Agency Analytics, CallRail, or Ahrefs is a bonus
• Agency experience and experience working with contractors is a plus
• Winning energy + can have fun under pressure
• Align our Core Values:

Scrappy: We’re always looking for more efficient ways to do things. We do more with less, and we turn constraints into inspiration. We love to say “Just f-ing Google it”!.

Extreme Ownership: We take more accountability + responsibility than is necessary or comfortable. We make decisions with an owner’s mindset.

Fun Under Pressure: When challenges come up, we stay positive and use them as learning experiences.

What you’ll be doing:

First 3 Months

• Meeting Preparation: Support Account Managers in prepping for client calls, including reviewing analytics dashboards, verifying KPIs, and summarizing progress
• Onboarding Assistance: Help facilitate the new client onboarding process, ensuring a smooth transition from sales to recurring services
• Reporting Support: Assist in preparing and delivering monthly SEO + PPC performance reports, ensuring all data is accurate and insights are actionable
• Project Coordination: Collaborate with internal teams to ensure deliverables align with client goals and timelines

After Initial 3 Month Onboarding Phase

• Client Communication: Serve as the day-to-day point of contact for your assigned clients, addressing questions and concerns with professionalism
• Reporting: Prepare and deliver monthly SEO + PPC performance reports, ensuring all data is accurate and insights are actionable
• Project Coordination: Collaborate with internal teams to ensure deliverables align with client goals and timelines
• Retention Efforts: Build trust with clients by understanding their goals and helping identify opportunities for additional Hook services

The salary range for this role is $55,000.00 - $65,000.00 annually, in addition to commission pay. The base salary will be adjusted as your commission increases.

We are in the office 3 days a week and work from home on Mondays & Fridays, however we ask that new hires are in the office for the full first week. We have a 30-day probationary period in place with all roles.

*We are hiring urgently for this position and may adjust the hiring process timeline as we see fit for ideal fit candidates *

• A culture of encouraging each other
• 401k Company Matching
• We cover a portion of health insurance premiums
• We contribute $ towards mental health counseling
• Hybrid work model with 2 days a week remote
• We pay for at least one course per quarter
• Clear goals + supportive accountability to meet them
• Professional Development Opportunities
• Unlimited Paid Time Off (after your first year)
• Weekly or biweekly 1:1s with your leader
• 90-Day check-ins with leaders
• Champagne pops for website launches + celebrations

Hook Agency is committed to diverse hiring and building a team that represents a wide spectrum of backgrounds, perspectives, and skills. If you’ve been underestimated before or don’t have a traditional resume or background, but know you’d crush this role, please apply.