Client Success Associate - German Speaker

Gartner; Stamford (CT); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company that prioritizes client success and retention. In this role, you will develop and manage relationships with a diverse portfolio of clients, ensuring they receive exceptional value from their investments. Collaborate with internal teams to maximize client satisfaction and drive retention. This position offers a unique opportunity to work with senior executives while honing your skills in customer service and communication. If you're ready to make a significant impact in a dynamic environment, this role is perfect for you.

Benefits

World-class benefits

Highly competitive compensation

Flexible work environment

Opportunities for professional growth

Qualifications

• 0-2 years relevant professional and/or internship experience.
• Strong customer service and communication skills required.

Responsibilities

• Build and manage relationships with clients across various functions.
• Engage with clients to understand their business priorities.

Skills

Customer Service

Communication

Collaboration

Critical Thinking

Influencing Skills

Prioritization

Education

Bachelor's Degree

Master's Degree

Job description

About the role:
The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do:

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies

• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment

• Onboard new clients introducing their purchased Gartner services and capabilities

• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need:

• 0-2 years relevant professional and/or internship experience

• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills

• Bachelor’s or Master's degree preferred

• Ability to use German (Reading, Writing and Speaking) at a business or native level

#LI-AP7

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail] .

Job Requisition ID:88595

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