Client Success Associate

Priviahealth; Houston (TX); Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Privia Health seeks a Client Success Associate in Houston to manage a portfolio of physician practices and ensure high levels of client satisfaction. The role requires coordinating with internal teams, maintaining HIPAA compliance, and driving successful practice adoption of Privia’s digital tools.

Candidates should have 2+ years in healthcare, a Bachelor’s degree preferred, and strong communication skills.

Qualifications

• Healthcare experience preferred, ideally with physicians and medical staff.
• Experience in managing multiple client projects and stakeholder expectations.
• Strong communication and relationship-building with clients and internal teams.
• Comfort with technology platforms and reporting tools used in healthcare.
• Know-how of HIPAA rules and privacy/compliance requirements.
• Reliable transportation and ability to support hybrid onsite work in Houston.

Responsibilities

• Manage a portfolio of Texas market clients ensuring high satisfaction.
• Coordinate with Operations Consultant teams to align on success markers for market clients.
• Ensure timely completion of compliance requirements by all participants.
• Serve as liaison between clients and internal teams for prompt responses and follow-up.
• Provide regular market updates and contribute to operational excellence.

Skills

Healthcare experience

Client management

Communication

Project coordination

Tech Savvy

HIPAA knowledge

Education

Bachelor's degree

Job description

Travel: Hybrid onsite at our Houston office Tuesdays & Thursdays

The Client Success Associate is responsible for managing a portfolio of clients and providing exceptional account management in our TX Market.

Primary Job Duties:

• Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients
• Oversee the successful completion of compliance requirements by all needed participants
• Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence.
• Assist with changes, updates, and ongoing issue resolution
• Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as needed
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Provide regulate status updates to the Director of Client Success via regular operating meetings and one-off communications
• Be well versed on Privia's processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
• Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution
• Work closely with clients to launch participation in available group purchasing options
• Provide key market updates via professional communications to all clients in the portfolio
• This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
• Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)
• Other duties as assigned

Bachelor's degree preferred

2+ years of previous healthcare experience preferred, ideally working with physicians and medical group staff

Managed multiple projects while providing exceptional client service

Technical project management in a healthcare setting is preferred

Experience in hospital or physician office setting including knowledge of physician office workflow and processes

Tech Savvy

Must possess reliable transportation

Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership

Must comply with HIPAA rules and regulations

The salary range for this role is $56,000 to $70,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

• In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment.
• The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements.
• Work with your internet provider if you have questions about your connection.
• Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.