Client Success Architect for Tech Solutions

GetJobSmart; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Horizon Central Inc. in Orlando, FL is seeking a Customer Success Manager to drive client satisfaction and success in a full-time role.

You will monitor satisfaction, identify improvement areas, and implement strategies to enhance the customer experience while conducting regular client check-ins and providing tailored solutions. You will collaborate with a diverse team in a collaborative environment that values innovation and client success.

Qualifications

• Proven track record in customer success or related role.
• Excellent communication skills, both written and verbal.
• Strong understanding of the technology industry and client needs.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor client satisfaction and success metrics.
• Identify areas for improvement and develop action plans.
• Implement strategies to enhance customer experience.
• Conduct regular check-ins with clients to anticipate needs and gather feedback.
• Provide tailored solutions based on client goals.
• Lead client consultations and project planning.
• Oversee project execution to ensure timely delivery and quality.

Skills

Customer success

Communication

Problem solving

Team collaboration

Tools

Project management software

Design tools

Communication platforms

Job description

Horizon Central Inc. in Orlando, FL is seeking a Customer Success Manager to drive client satisfaction and success in a full-time role.

You will monitor satisfaction, identify improvement areas, and implement strategies to enhance the customer experience while conducting regular client check-ins and providing tailored solutions. You will collaborate with a diverse team in a collaborative environment that values innovation and client success.