Client Success and Marketing Coordinator

Virtual Assistant Team; Idaho Falls (ID); Remote; USD 25,000 - 36,000; Part time

Job summary

Virtual Assistant Team is seeking a part-time Client Success and Marketing Coordinator in the United States to support client relationships, track content performance, and assist with business development. The role emphasizes strong organization, clear client communication, and a genuine interest in digital marketing and analytics.

Hours are 10-15 per week with potential to grow as the business expands. You will manage emails, social metrics reporting, LinkedIn outreach, and content scheduling,

Qualifications

• Excellent written and verbal communication abilities.
• Highly organised with strong time management.
• High attention to detail and multi-tasking skills.
• Confidence communicating with clients and stakeholders.
• Experience using Microsoft Office and/or Google Workspace.

Responsibilities

• Manage daily email correspondence and client enquiries.
• Send monthly client check-in emails and maintain strong client relationships.
• Coordinate filming schedules, meetings, and content production timelines.
• Follow up on proposals, contracts, and outstanding invoices.
• Ensure all client communications remain professional, friendly, and responsive.
• Monitor the performance of client social media content and track metrics.
• Prepare monthly performance reports for clients.
• Analyse content performance and identify trends and opportunities.
• Assist in creating case studies that demonstrate value and results.
• Support development of social media management services.
• Research potential clients and support LinkedIn outreach campaigns.
• Maintain and update a database of prospects and opportunities.
• Help develop monthly content strategies and maintain calendars.
• Assist with proposals, client briefs, and business documents.
• Monitor project deadlines and improve workflows as the business grows.

Skills

Excellent communication

Organised

Time management

Attention to detail

Independent work

Multi-priority handling

Client relationship skills

Google Workspace

Microsoft Office

Tools

Google Workspace

Microsoft Office

Job description

Previous

Client Success and Marketing Coordinator

Client Success and Marketing Coordinator

Part-time

AEST (Australian Eastern Standard Time)

The Client Success and Marketing Coordinator will play a key role in supporting client relationships, tracking content performance, assisting with business development initiatives, and ensuring the smooth day-to-day running of the business.

The ideal candidate is highly organised, confident communicating with clients, and has a genuine interest in digital marketing, social media analytics, and business growth.

Hours: 10-15 hours per week (with the potential to increase as the business grows)

Key Responsibilities

Client Management & Communication

• Manage daily email correspondence and client enquiries.
• Send monthly client check-in emails and maintain strong client relationships.
• Coordinate filming schedules, meetings, and content production timelines.
• Follow up on proposals, contracts, and outstanding invoices.
• Ensure all client communications remain professional, friendly, and responsive.

Social Media Analytics & Reporting

• Monitor the performance of client social media content, including reels and video campaigns.
• Track key metrics such as views, reach, engagement, shares, saves, follower growth, and audience interaction.
• Prepare professional monthly performance reports for clients.
• Analyse content performance and identify trends, insights, and opportunities for improvement.
• Assist in creating case studies that demonstrate the value and results of our services.
• Support the ongoing development of social media management services within the business.

LinkedIn Outreach & Business Development

• Research potential clients and identify key decision-makers.
• Support and maintain LinkedIn outreach campaigns and lead generation activities.
• Send personalised introductory messages to prospective clients.
• Follow up with leads and coordinate introductory meetings.
• Maintain and update a database of prospects and business opportunities.

Marketing Strategy & Content Planning

• Assist in developing monthly content strategies for clients.
• Research industry trends, competitor activity, and content opportunities.
• Maintain content calendars and scheduling systems.
• Contribute ideas for campaigns that improve engagement and visibility.
• Support the business’s own marketing initiatives and social media presence.

Business Administration & Operations

• Prepare proposals, client briefs, presentations, and business documents.
• Maintain accurate client records, databases, and spreadsheets.
• Assist with invoices, contracts, and basic bookkeeping administration.
• Monitor project deadlines and deliverables to ensure timely completion.
• Identify opportunities to improve systems, workflows, and internal processes as the business grows.

Essential Skills & Experience

• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• High attention to detail and ability to manage multiple priorities.
• Confidence communicating with clients and stakeholders.
• Experience using Microsoft Office and/or Google Workspace.
• Ability to work independently and take initiative.
• Professional, friendly, and customer-focused approach.

Desirable

• Experience with social media platforms including LinkedIn, Facebook, Instagram, and TikTok.
• Understanding of social media analytics and performance reporting.
• Experience with CRM systems, project management tools, or content scheduling platforms.
• Knowledge of digital marketing, lead generation, or content marketing.
• Experience supporting small businesses, agencies, or creative teams.

What We’re Looking For

We’re looking for someone who is proactive, reliable, and eager to learn. While experience in marketing and social media analytics is highly valued, we’re equally interested in finding the right person who can grow with the business as new opportunities arise.

Most importantly, you’ll help us maintain the personal and approachable service our clients know and trust. We value authentic relationships and want our communication to remain warm, professional, and never overly corporate.