Client Success and Intake Manager

CareOne Senior Care; Farmington Hills (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

CareOne Senior Care in Farmington Hills, MI is seeking a Client Success & Intake Manager to own the full client journey—from the first call through ongoing care, building trusted relationships with families. You’ll conduct in-home assessments, craft care plans, and be the primary contact for clients and families, with after-hours on-call rotations and hands-on operations in a small-office setting.

This role shapes caregiver support and service quality, partnering with scheduling and community

Qualifications

• Experience in home care, healthcare, or client-facing roles is preferred.
• Warm, clear communicator who builds trust with families.
• Ability to juggle priorities in a small-office environment.
• Genuine commitment to helping seniors and their families.

Responsibilities

• Be the first friendly voice families hear when they reach out for help.
• Conduct in-home assessments and build individualized care plans.
• Serve as the ongoing point of contact for clients and families.
• Conduct in-home Quality Assurance visits to check on service quality and satisfaction.
• Partner with scheduling to support staffing and caregiver matching.
• Support caregiver hiring, onboarding, and ongoing coaching.
• Represent CareOne in the community and with referral partners.
• Help keep the office running smoothly and lead day-to-day operations when needed.
• Occasionally cover a client care shift in the field.

Skills

Relationship building

Communication

Organization

Problem solving

Multitasking

Job description

About the Role

CareOne Senior Care is looking for a Client Success & Intake Manager to own the full client journey — from that very first phone call through months and years of ongoing care. If you love building relationships, solving problems on the fly, and being the steady hand a family can count on during a hard transition, this role was built for you.

This isn't a task-completion job. It's a relationship-and-outcomes role: your work directly shows up in how many families we help, how long they stay with us, and how supported our caregivers feel every day.

What You'll Do

• Be the first friendly voice families hear when they reach out for help
• Conduct in-home assessments and build individualized care plans
• Serve as the ongoing point of contact for clients and families
• Conduct in-home Quality Assurance visits to check on service quality and satisfaction
• Partner closely with the scheduling team on staffing and caregiver matching
• Support caregiver hiring, onboarding, and ongoing coaching
• Represent CareOne in the community and with referral partners
• Help keep the office running smoothly, stepping up to lead day-to-day operations when the Agency Administrator is out
• Occasionally step in to cover a client care shift directly in the field, such as during a last‑minute caregiver call‑off

What We're Looking For

• Experience in home care, healthcare, or another client‑facing role (preferred)
• Warm, clear communicator who builds trust quickly with families
• Comfortable juggling multiple priorities in a fast-moving, small‑office environment
• Strong organizational and problem‑solving instinctsA genuine, compassionate commitment to helping seniors and their families

A Note on Availability

This role participates in the after‑hours on‑call rotation and responds to urgent client and staffing needs during on‑call periods. Reliable availability during assigned rotations is a core expectation of the role.

Why CareOne

CareOne Senior Care is a locally rooted, non‑medical private duty home care agency serving families across Farmington Hills, Ann Arbor, and the surrounding communities. We're growing quickly, and this role sits at the center of that growth — your work will directly shape the experience of the families and caregivers we serve every single day.

CareOne Senior Care, LLC is an Equal Opportunity Employer.

CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan!