Client Success Analyst

Rippling; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

N3XT is seeking a proactive Client Success Analyst to join our fast-growing fintech team. You will onboard clients, implement systems, and provide multi-channel support across email and chat, working closely with engineering and infrastructure to automate workflows.

You will engage with executive leadership and internal teams to streamline onboarding and issue resolution while contributing to innovative client service solutions. Hybrid-friendly environment with growth opportunities.

Qualifications

• Bachelor’s degree or 1–3 years of experience in customer support/onboarding.
• Experience in banking, financial services or fintech is a plus.
• Experience with Intercom and APIs; automation mindset.

Responsibilities

• Front line multi-channel support (email, chat) via Intercom.
• Contribute to full lifecycle of client support inquiries (product questions, onboarding, payments).
• Collaborate with Compliance, Bank Operations, BD, Engineering to support clients.
• Assist in client onboarding and streamline processes for new/existing segments.
• Support client/vendor integration using API technologies and testing to go live and BAU.
• Identify issues through testing and work with Engineering to debug.
• Create and maintain public documentation (FAQs, guides, API docs).
• Support process improvement and automation efforts.

Skills

Customer support

Onboarding

Automation

APIs

AI tools

Scripting

Startup experience

Education

Bachelor's degree

Tools

Intercom

APIs

Job description

N3XT is a dynamic and rapidly growing fintech revolutionizing the payment space. We foster a collaborative, agile and results-oriented environment where talented individuals can make a significant impact. We are seeking a highly motivated analyst to join the Client Success team. At N3XT we are technology and AI first, and are looking to incorporate automation and quality service into our client service and support processes. This is a critical role in a growing company where contributions are felt across the organization. You will be working directly with N3XT end users, and their technology teams to onboard, implement systems and provide support services.

The ideal candidate is proactive, process oriented and has an automation first mentality. You will work closely with executive leadership, business development, engineering and infrastructure, and other internal teams to streamline all relevant workflows, resolve issues, and contribute to a positive and productive client experience.

Key Responsibilities

• Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom)
• Contribute to the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc.
• Work directly with other N3XT teams - Compliance, Bank Operations, Business Development, Engineering and Infrastructure as a means to fully supporting the client base
• Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments
• Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU
• Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging
• Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation
• Support efforts in overall process improvement and automation

Qualifications and Requirements

• Bachelor’s degree or 1-3 years of experience working in a customer support, integration or onboarding role
• Previous experience working in banking, financial services or fintech is a plus
• Previous experience working with Intercom is a plus
• Previous experience working with KYC/Onboarding systems and processes is a plus
• Experience working with, or knowledge of, APIs is a plus
• Experience working with AI tools to solve technical problems is a plus
• Basic scripting and/or query experience is a plus
• Strong desire to continuously improve on, and automate, manual and repetitive tasks
• Entrepreneurial in nature - A desire to take pride in high value work while largely working independently is strongly preferred
• Previous startup experience is a plus

Why Join Us?

• Be part of a fast-growing, mission-driven company in the fintech space
• Opportunity to add significant value to the N3XT efforts
  
• Work with a diverse, global team in a hybrid-friendly environment
• Competitive salary, benefits, and professional development support