Client Success Advocate

Mindfully Behavioral Health

Cincinnati (OH)

On-site

USD 19,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

HSA with employer match

Dependent care FSA

Life and AD&D insurance

Short-term disability

Long-term disability

Wellness program

Employee assistance program

401(k) with employer match

Job summary

Mindfully Behavioral Health in Cincinnati, OH is seeking a full-time Client Care Coordinator to support patients after initial appointments. You will proactively reach out by phone, text, and email to boost attendance and answer questions about upcoming sessions, ensuring clients are prepared and informed.

You will help complete required forms, monitor no-shows, and address barriers such as transportation or insurance misunderstandings.

Qualifications

Experience handling client outreach and scheduling.
Knowledge of HIPAA and privacy rules.
Strong communication and organizational skills.

Responsibilities

Serve as primary contact for clients after initial appointment; provide timely outreach.
Conduct outbound calls, texts, and emails to encourage attendance and answer questions.
Assist with documentation and forms prior to first and second appointments.
Monitor barriers leading to cancellations or no-shows; address them proactively.
Maintain confidential documentation in CRM/EMR per HIPAA and internal policies.
Provide reminders and guidance on logistics, insurance requirements, and payments.
Track provider attendance trends and escalate issues with internal teams as needed.
Communicate with Intake Team, Client Success Manager, and clinicians regarding readiness or concerns.
Track and report on communication outcomes and attendance patterns.
Participate in special projects and department trainings.