Senior Manager, IT Platform Engineering

Diligent; New York (NY); Hybrid; USD 131,000 - 164,000; Full time

Job summary

Diligent is seeking a Senior Manager, Platform Engineering to lead a global team responsible for Atlassian and Microsoft platforms. You will define architecture, governance and a roadmap while delivering secure, scalable experiences for employees worldwide.

You’ll drive automation, service management improvements and AI-enabled capabilities, collaborating across IT, Security, HR, Finance, Legal and Compliance to deliver measurable business impact.

Qualifications

• Significant experience leading technical teams in internal IT or platform engineering environments.
• Experience owning Atlassian Cloud at enterprise scale (Jira, Jira Service Management, Confluence).
• Strong governance and architecture skills across identity and cloud technologies.
• Proven ability to apply ITIL-aligned service management and automation to improve outcomes.
• Deep understanding of access governance, least privilege, and audit requirements.
• Ability to communicate complex decisions to technical and non-technical audiences.

Responsibilities

• Lead, coach and grow a global platform engineering team with a focus on inclusivity.
• Own strategy, architecture, governance and roadmap for Atlassian Cloud (Jira, Jira Service Management, Confluence).
• Set direction for Microsoft 365 E5 estate (Teams, SharePoint, Exchange Online, Defender, Purview, Copilot).
• Design scalable integration/automation across identity, HRIS, ITSM and business systems using APIs and workflows.
• Partner with IT Support to reduce ticket volume and improve self-service and automation.
• Establish security, reliability, compliance and business continuity standards across internal tech stack.

Skills

People leadership

Platform engineering

Enterprise IT

Technical strategy

Security governance

Tools

Atlassian Cloud

Jira

Confluence

Jira Service Management

Microsoft 365 E5

Okta

Power Platform

Copilot

Job description

This is an internal facing role which will shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting the architectural direction for the wider internal IT estate.

You’ll combine people leadership, enterprise platform strategy and hands‑on technical judgement to create secure, reliable and scalable experiences for employees worldwide. From modernising service management and automating joiner, mover and leaver processes to enabling AI safely through Microsoft Copilot and Atlassian Rovo, your work will reduce friction, strengthen governance and deliver measurable business impact.

Working across IT, Security, HR, Finance, Legal, Compliance and business teams, you’ll turn complex requirements into well‑governed platforms that are easy to use, resilient and ready for the future.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff)

• Lead, coach and grow a global team of platform engineers and systems administrators, building a high‑performing and inclusive culture.

• Own the strategy, architecture, governance and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard and Rovo.

• Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform and Copilot.

• Design scalable integration and automation patterns across identity, HRIS, ITSM and business systems using APIs, event‑driven automation, Okta Workflows, Power Platform and scripting.

• Partner with IT Support to improve self‑service, automate repetitive work and reduce ticket volume, escalation effort and time to resolution.

• Establish strong standards for security, access governance, AI adoption, reliability, compliance and business continuity across the internal technology estate.

These are the essentials you’ll need to get an interview

• Significant experience in internal IT, platform engineering, enterprise applications or a similar environment, including experience leading technical teams in a distributed organisation.

• Deep hands‑on experience owning Atlassian Cloud at enterprise scale, particularly Jira, Jira Service Management and Confluence.

• Strong experience administering and governing Microsoft 365 E5, including Teams, SharePoint, Exchange Online, Intune, Defender and Purview.

• The ability to set architecture direction across identity and cloud technologies, with practical knowledge of Okta or an equivalent SSO platform, Active Directory, Entra ID and AWS.

• Proven success applying ITIL‑aligned service management, automation and self‑service to improve employee support outcomes.

• Strong understanding of identity and access governance, least privilege, data loss prevention, IT general controls and audit requirements.

• A track record of developing engineers, influencing cross‑functional partners and communicating technical decisions clearly to technical and non‑technical audiences.

It would be great if you had these too, but we’ll support you if you don’t

• Experience deploying Microsoft Copilot and/or Atlassian Rovo, with a focus on permissions, responsible adoption and measurable business value.

• Experience with platform automation or infrastructure‑as‑code using tools such as PowerShell, Python, Terraform or CloudFormation.

• Experience with enterprise platform migrations, HRIS‑driven provisioning, managed service providers or regulated environments such as ISO 27001, SOC 2 or FedRAMP.

Pay Range: $131,000 – $164,000 USD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC's Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy.

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case‑by‑case basis, and eligibility should not be assumed for all opportunities.