Client Success Account Manager — Banking & Benefits

associatedbank; Green Bay (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Associated Bank is seeking an Account Manager in Green Bay, WI to deliver exceptional service and grow client relationships. You will be a trusted resource for account holders, consultants, and business partners by resolving questions and coordinating solutions through phone and electronic communications.

This is an in-office role supporting a range of benefit-related products and accounts. Key responsibilities include responding to inbound inquiries, resolving concerns, interpreting policies,

Qualifications

• High School diploma required.
• 1-3 years of customer service experience.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities while delivering accurate and responsive service.

Responsibilities

• Respond to inbound customer inquiries and manage shared mailbox communications, providing accurate and timely support for account-related questions.
• Resolve account holder concerns by serving as a knowledgeable resource and advocate, delivering solutions on routine, sensitive, and urgent issues.
• Interpret policies, procedures, and regulations and communicate information clearly through verbal and written correspondence.
• Partner with internal teams to resolve customer issues and escalations.
• Process and manage operational workflows, including mail, account documentation, deposits, and work-in-process items to meet service level expectations.
• Maintain accurate and thorough documentation of all customer interactions within the client management system.
• Support team success by providing backup coverage and collaborating with fellow Account Managers when needed.
• Develop subject matter expertise in assigned areas, including products, claims processing, reporting, fraud prevention, or compliance-related processes.

Skills

Customer service

Communication

Problem solving

Education

High School diploma

Bachelor's degree in Communications

Job description

Associated Bank is seeking an Account Manager in Green Bay, WI to deliver exceptional service and grow client relationships. You will be a trusted resource for account holders, consultants, and business partners by resolving questions and coordinating solutions through phone and electronic communications.

This is an in-office role supporting a range of benefit-related products and accounts. Key responsibilities include responding to inbound inquiries, resolving concerns, interpreting policies,