Client Account Manager

Capacity LLC; Whitestown (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Capacity LLC in Whitestown, IN is seeking a Client Account Manager to oversee day-to-day order management for clients shipping to major retailers with EDI, and to partner with internal teams to meet customer needs.

You will own a portfolio of 4–6 brand accounts, build relationships, train clients on self-service, monitor orders, and provide reports while traveling between buildings up to 5 miles as needed.

Qualifications

• 5+ years of customer service experience.
• Hands-on Excel knowledge.
• Great attention to detail and excellent time management.
• Strategic thinker with exceptional analytical skills.
• Excellent communicator with strong customer service skills.
• A positive attitude, soft skills and strong work ethic are essential.

Responsibilities

• Own a portfolio of 4–6 brand accounts.
• Cultivate client relationships with day-to-day contacts.
• Provide ongoing client/relationship management support through quarterly business reviews.
• Empower clients on self-service and best practices via training and documentation.
• Handle all inquiries by phone and email in a timely manner.
• Coordinate with warehouse teams to ensure order fulfillment for client accounts.
• Update routing requirement documentation and processes for each customer and retailer.
• Research and communicate transportation options and costs to clients.
• Provide client requested reporting.
• Investigate potential chargebacks and credits.
• Report customer returns and returns to vendors.
• Assist with client requests on the floor as needed.
• Willing to travel between buildings within a 5 mile radius.

Skills

Customer service

Attention to detail

Time management

Strategic thinking

Analytical skills

Communication

Education

College education preferred

Tools

Excel

Job description

About Capacity

Are you ready to take your career to the next level with a dynamic and innovative company? At Capacity LLC, a leader in logistics and 3PL solutions, we believe our people are the key to our success. We’re looking for talented individuals to join our fast-paced, collaborative team where communication, teamwork, and leadership drive real impact.

Here, you’ll thrive in a culture that values continuous learning, professional growth, and innovation—all while having fun along the way. Whether you're starting out or advancing your career, Capacity LLC offers the perfect platform to grow and succeed.

Join us and be part of a company where excellence, customer satisfaction, and our core values are at the heart of everything we do.

What You'll Do

The Client Account Manager will provide day-to-day order management for clients who ship to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services.

• Own a portfolio of 4-6 brand accounts.
• Cultivate client relationships with day-to-day contacts.
• Get well acquainted with your brands and what they do.
• Provide ongoing client/relationship management support by participating in quarterly business reviews.
• Empower clients on self-service and best practices via training and documentation.
• Handle all aspects of relationships with our client and their customers, including responding to phone and email inquiries timely.
• Liaison with internal departments to ensure customer needs are met. Go above and beyond and think outside the box attitude.
• Monitor daily orders carefully to help ensure on-time service is made.
• Coordinate with the warehouse teams servicing client accounts and order fulfillment processes.
• Update routing requirement documentation and dedicated processes for each customer and retailer. Understand routing rules.
• Research and communicate transportation options and costs to clients.
• Provide client requested reporting.
• Investigate potential chargebacks and credit requests.
• Report customer returns, returns to vendors, etc.
• Assist with client requests on the floor as needed.
• Willing to travel between buildings (within 5 mile radius) to cater to client needs.
• Other administrative functions as needed - Client Supplies procurement, manual BOL creation, etc.

What You Bring

• 5+ years' of customer service.
• Hands-on computer knowledge especially Excel
• Great attention to detail and excellent time management
• Ability to go above and beyond
• Strategic thinker with exceptional analytical skills
• Great communicator with exceptional customer service skills
• A great attitude, soft skills and great work ethics are an absolute must

Bonus Points

• Computer experience and a strong MS Excel skill is a must, as candidate will work directly with both front-end and back-end computer systems.
• College education preferred
• 3PL and Logistics experience is a plus
• 1 + year of warehouse logistics experience strongly preferred.
• Salesforce experience strongly preferred.
• CRM, ERP and Hazmat (DOT/IATA/IMDG) knowledge /certification is a plus
• Beauty, apparel, or related consumer product industry client service experience a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.