Client Success & Account Growth Associate

Great Lakes Outreach Wisconsin; Milwaukee (WI); On-site; USD 40,000 - 54,000; Full time

Job summary

Great Lakes Outreach Wisconsin in Milwaukee is seeking a Junior Account Manager to be the first contact for new customers, answer questions, and boost client satisfaction. You will use your communication skills to identify needs and represent the company positively, with prior customer service experience advantageous.

You will help build profitable, long-term relationships, gather client information, and support after-sales activities to ensure repeat business and achievement of company goals.

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Strong communication and customer experience focus.
• Ability to present and negotiate effectively.
• Professional demeanor and time-management skills.
• Ability to build relationships and report status to clients.

Responsibilities

• Gather information on assigned clients.
• Contact clients to understand their needs.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Suggest company products/services that maximize client satisfaction.
• Communicate product and pricing details clearly.
• Promote new products/services to existing customers.

Skills

Communication skills

Time management

Problem solving

Verbal and written skills

Professionalism

Job description

Great Lakes Outreach Wisconsin in Milwaukee is seeking a Junior Account Manager to be the first contact for new customers, answer questions, and boost client satisfaction. You will use your communication skills to identify needs and represent the company positively, with prior customer service experience advantageous.

You will help build profitable, long-term relationships, gather client information, and support after-sales activities to ensure repeat business and achievement of company goals.