Client Success & 3PL Account Manager — Onsite

American Exchange Group; Perris (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Match

HSA

FSA

Job summary

American Exchange Group in Perris, CA is seeking a Client Success / Account Manager for AELogistix/Shiplogiq. You will manage onboarding, maintain SLA compliance, and ensure long-term client satisfaction for ShipLogiQ’s 3PL clients.

The role requires strong communication, 3+ years in logistics/account management, knowledge of warehouse operations, WMS and reporting tools, and a customer-focused mindset. Onsite work five days a week with competitive salary and benefits.

Qualifications

• 3+ years of experience in 3PL, logistics, or supply chain account management.
• Strong communication and relationship management skills.
• Understanding of warehouse operations and fulfillment workflows.
• Experience working with WMS and reporting tools.
• Highly organized and customer-focused.

Responsibilities

• Serve as the main liaison between clients and warehouse operations.
• Manage new client onboarding and implementation.
• Monitor SLAs and operational KPIs.
• Provide regular reporting on inventory, fulfillment, and performance.
• Handle client escalations and issue resolution.
• Coordinate internally with warehouse managers to meet client needs.
• Identify upsell opportunities for additional services (VAS, freight, storage).
• Conduct regular client check-ins and business reviews.

Skills

3PL experience

Customer service

Logistics coordination

WMS

Reporting tools

Tools

WMS

Reporting tools

Job description

American Exchange Group in Perris, CA is seeking a Client Success / Account Manager for AELogistix/Shiplogiq. You will manage onboarding, maintain SLA compliance, and ensure long-term client satisfaction for ShipLogiQ’s 3PL clients.

The role requires strong communication, 3+ years in logistics/account management, knowledge of warehouse operations, WMS and reporting tools, and a customer-focused mindset. Onsite work five days a week with competitive salary and benefits.