Client Strategy

Velocity Technologies; Phoenix (AZ); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Visible compensation band before interviews

Local client base

Structured hiring process

Job summary

Velocity Technologies in Phoenix, AZ, is seeking a Senior vCIO to lead client conversations and manage IT priorities. The role includes conducting QBRs, translating technical findings into business decisions, and driving budget planning.

The ideal candidate will possess a strong understanding of managed IT operations and exceptional communication skills. Compensation ranges from $100k to $140k with a hybrid work model offered.

Qualifications

• Experience advising SMB leaders on IT priorities, budget, risk, and lifecycle planning.
• Strong understanding of managed IT operations including Microsoft 365.
• Confident executive communication and meeting facilitation.

Responsibilities

• Lead QBRs and roadmap meetings for managed services clients.
• Translate security gaps and lifecycle needs into prioritized recommendations.
• Identify retention risk and service gaps before they become client frustration.

Skills

Executive communication

Technical findings conversion

IT priorities advising

Managed IT operations understanding

Education

ITIL Foundation

Microsoft 365 Fundamentals

Security+

Project Management Professional or equivalent

Job description

# vCIOThe vCIO leads strategic client conversations, QBRs, lifecycle planning, budget guidance, risk prioritization, and standards alignment between technical teams and business leaders.Apply for this role Back to careersSalary: $100k-$140kLocation: Phoenix/East Valley, AZWork mode: HybridEmployment: Full-timeSeniority: SeniorReports to: Founder / Leadership TeamPosted: 2026-05-21Role scope## What this role owns.Turn support history, lifecycle risk, security priorities, and budget tradeoffs into practical client roadmaps.Velocity work is grounded in local managed IT delivery: Microsoft 365, Active Directory, Entra ID, Intune, SonicWall/Fortinet/Ubiquiti, backups/DR, QBRs, ticket queues, onboarding, standards alignment, and white-glove support for Phoenix and East Valley businesses.## Responsibilities* Lead QBRs and roadmap meetings for managed services clients.* Translate ticket trends, security gaps, backup posture, licensing, and lifecycle needs into prioritized recommendations.* Partner with engineering, account management, and projects to keep client standards aligned.* Prepare budget ranges, sequencing, business impact, and decision-ready summaries for client leaders.* Identify retention risk, service gaps, and strategic opportunities before they become client frustration.## Must-have qualifications* Experience advising SMB leaders on IT priorities, budget, risk, and lifecycle planning.* Strong understanding of managed IT operations, Microsoft 365, security basics, backup/DR, and infrastructure lifecycle.* Confident executive communication and meeting facilitation.* Ability to convert technical findings into clear business decisions.## Nice-to-have experience* MSP vCIO, TAM, account strategy, or senior consulting experience.* Experience with QBR scorecards, risk registers, budget planning, and standards roadmaps.* Comfort discussing identity, endpoint, backup, firewall, and cloud risks at an executive level.## Helpful certifications* ITIL Foundation* Microsoft 365 Fundamentals* Security+* Project Management Professional or equivalent experience## Compensation and benefits$100k-$140k* Visible compensation band before interviews* Local Phoenix and East Valley client base* Documentation-driven MSP operating standards* Practical exposure to Microsoft 365, identity, network, backup, and security operations* Structured hiring process with role-specific expectationsInterview stages## How we evaluate fit.1. ### Recruiting screen2. ### Client strategy conversation3. ### QBR presentation exercise4. ### Leadership conversationHiring scorecard## What good looks like.* Executive communication* Roadmap clarity* Business-risk prioritization* Cross-team alignmentScreening questions## Questions you will see in the application.1. How do you handle a client who understands risk but resists budget decisions?2. What inputs belong in a useful QBR for a Phoenix SMB?3. How do you keep technical recommendations practical instead of overwhelming?## Remote, relocation, and visa expectationsUnless a role explicitly states otherwise, positions are intended for candidates currently authorized to work in the United States. Relocation assistance and visa sponsorship are not assumed and will only be offered where the job posting specifically says so.Application## Apply for vCIO.Use these fields to organize the details Velocity needs, then submit the application details or apply by email through the official company mailbox.We do not make job offers by text message, social media DM, or personal email, and we never ask candidates to send money or purchase equipment. Contact details Application materials Eligibility and timing Role screening These are the fields Velocity expects for recruiting follow-up. Use official company channels for any submitted materials.Apply by email Application instructions