Client Specilalist I - Due Diligence

CAF America; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

CAF America is seeking a Client Specialist I to manage day-to-day due diligence and risk management workflows for charity verifications and client program support. The role emphasizes timely processing, regulatory compliance, and quality client service within a remote-friendly team.

Reporting to the Assistant Director, Grants Services, you will support multiple CAF America clients and charity partners, ensuring adherence to KPIs and strong professional communications across all stakeholders.

Qualifications

• Bachelor’s degree or equivalent required.
• 1–2 years of relevant experience preferred.
• Background in due diligence, risk analysis, and/or compliance.
• Highly organized with strong attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Provide day-to-day support to CAF America clients and charity partners.
• Maintain professionalism and client-focused communication to meet SLAs.
• Support Grant Services with application management, due diligence, and risk assessment.
• Understand Donor Advised Fund regulations and application to CAF America’s workflows.
• Manage charity applications for standard risk levels and ensure timely processing.
• Communicate effectively with charities through CAF America’s due diligence processes.
• Assist with administrative responsibilities as needed.

Skills

Client relations

Communication

Organization

Education

Bachelor’s degree or equivalent

Tools

MS Office

MS Teams

Job description

CAF America works at the center of the giving world, partnering with corporate and individual donors to enable giving with greater impact and providing strategic support to enable social purpose organizations to do more of their life-changing work . Whether working with nonprofits to facilitate funding, enabling donors with more transparent giving, calling attention to disaster relief efforts, or connecting the dots behind the scenes to support operations, the work we do makes an impact on a global scale.

Find a rewarding and meaningful career at CAF, where together, we give more.

Our Culture

At CAF America, our desire is to make a difference, and we deliver on that commitment through the three core values that guide us in our work:

• Act with Integrity: The work we do touches lives. This is our privilege and our responsibility. We take care, invest the time, and never cut corners. Every interaction is an opportunity to demonstrate our dedication and earn the trust of those we serve.
• Move Forward Together: Better outcomes are created in collaboration. Our relationships are built on mutual respect and understanding. We listen more than we speak, find the common ground, and support one another in pursuit of our shared goals.
• Shape the Change: Progress starts with people. We seek opportunity, never afraid to challenge accepted wisdom. With bold, agile thinking, we make things happen that no one else can. We don’t respond to change, we shape it.

We pride ourselves on creating a positive working environment and culture that values all team member’s experience and voices as we work towards our common goal of providing service to our donor clients or our international charity partners.
We are a remote-first organization, embracing technology and flexibility in an ever-changing environment in order to create a team that makes the biggest difference together. Each year, there are also in-person team days where we gather together to collaborate face-to-face and connect as a community.

Alongside working with our amazing team, you gain access to industry leading benefits including

• 16 paid holidays per year plus one floating holiday
• 100% paid premium for employee’s Medical, Dental, and Vision coverage
• Up to 15% employer matched 401k contributions
• Fully remote work within the U.S.
• 20hrs paid volunteer hours per year
• Monthly internet stipend

Open Positions

Location: Remote

Job Id:295

# of Openings:1

Reports to: Assistant Director, Grants Services

Who We Are:

For over 30 years, CAF America has been a leader in enabling cross-border giving validated charities and charitable projects across the world totaling more than $1 billion. We enable our donors to make strategic, cost-effective, and tax-advantaged gifts through our vetted network of more than 1.9 million charitable organizations in 135 countries, all while reducing the risk, reputation exposure, and administrative burden associated with cross-border giving.

At CAF America, we pride ourselves on creating a positive working environment and culture that values all team members’ experience and voices and represents the society we serve. We want to attract, retain, and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

Summary:

The Client Specialist I role is responsible for the day-to-day management of CAF America’s standard due diligence and risk management processes. Building off the administrative foundations of CAF America’s grantmaking workflows, the Specialist I applies their foundational knowledge of the regulatory environment to charity verifications and client program support. The Specialist I is also responsible for maintaining verification timelines in accordance with Grant Services department standards and timeline requirements, as assigned by the Assistant Director

Duties and Responsibilities:

• Provides day-to-day support to one or more CAF America clients and their charity partners, ensuring excellent service to all parties and compliance with policies and protocols
• Maintains a high degree of professionalism and client-focused communication with both clients and charities to ensure operational excellence and compliance with required SLAs
• Completes the essential functions of the Grant Services team, including application management, program support, charity due diligence, and risk management
• Possesses a basic understanding of Donor Advised Fund regulations and application to CAF America’s workflows
• Maintains a foundational understanding of the regulatory requirements related to CAF America’s grantmaking practices, including Expenditure Responsibility, Anti-Money Laundering, Counter Terrorist Financing, sanctions management, and other related foreign funding regulations
• Manages charity application invites for standard risk levels
• Efficiently completes charity due diligence and risk assessments for standard risk levels, ensuring timeline and processing success against KPIs for the Grant Services department
• Confidently communicates with, and supports, charities through CAF America’s due diligence processes
• Successfully completes due diligence processes for client programs in order to meet timeline and communication requirements
• May support Associates with administrative responsibilities, as needed

Computer/Software Experience:

• MS Office
• MS Teams

Education/Experience:

• Bachelor’s degree or equivalent; one to two years of relevant experience.
• Background in due diligence, risk analysis/assessment, and/or compliance.
• Demonstrated complex situational analysis, problem-solving and prioritization ability
• Highly organized with strong attention to detail
• Strong communication and client relations skills
• Comfortable working in a tech-forward environment
• Independent self-starter. Prior remote work experience highly desirable.

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