Client Specialist, Employee Benefits

HUB International; Dublin (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salaries

Medical/dental/vision insurance

401k matching

Life and disability insurance

Wellness program

Paid parental leave

Generous PTO

Growth opportunities

Community involvement

Job summary

HUB International is seeking a Client Specialist to support a block of clients with day-to-day service, problem solving, and data accuracy. You will develop employee education materials and deliver presentations, including Open Enrollment sessions where needed.

Regional travel may be required as part of the role. College diploma preferred with 2+ years in a professional setting and strong IT skills in Microsoft Office.

Qualifications

• College diploma preferred and 2+ years in a professional environment.
• Strong time management and organizational skills are required.
• Excellent verbal and written communication abilities.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Provide day-to-day client support for assigned clients and manage records.
• Develop and deliver employee education materials and conduct presentations.
• Coordinate with vendor partners to resolve issues and claims processes.
• Assist with sales materials, bids and proposals as needed.
• Collaborate with teams to address questions and renewals.

Skills

Time management

Organizational skills

Teamwork

Independent work

Microsoft Office

Education

College diploma

Tools

Microsoft Office

Job description

POSITION SUMMARY:

Are you a creative and detail-oriented individual who strives for excellence? Will you thrive in a dynamic environment that requires organization, strong communication skills and the ability to manage multiple projects simultaneously? If the answer is yes, we have the perfect opportunity for you. Our Client Specialist position a great starting point within our benefits consulting team, where you will be responsible for client relationship management, with opportunities for career growth, development and mentorship. No previous insurance experience is required, and we will provide on the job training and career coaching for all new associates. HUB offers a competitive compensation package, a comprehensive benefits package and the opportunity to get involved in many of our Corporate & Social Responsibility initiatives.

ABOUT HUB INTERNATIONAL:

HUB International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.

• Competitive salaries and benefits offerings


• Medical/dental/vision insurance and voluntary insurance options


• Health Savings Account funding


• 401k matching program


• Company paid Life and Short-Term Disability Plans


• Supplemental Life and Long-Term Disability Options


• Comprehensive Wellness Program


• Paid Parental Leave


• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off


• Great work/life balance, because that’s important for all of us!


• Focus on creating a meaningful environment through employee engagement events


• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!


• Growth potential - HUB is constantly growing and so can your career!


• A rewarding career that helps local businesses in the community


• Strong community support and involvement through HUB Gives

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide extraordinary customer service for HUB clients: provide day-to-day client support for your assigned block of clients, including troubleshooting issues and problem solving; Ensure client information for your block of clients is always accurate and up to date.


• Develop and deliver employee education and communication materials including live and virtual presentations; Facilitate presentations for Open Enrollment and New Hire Orientations as needed. (Regional travel may be required.)


• Act as liaison between client and vendor partners to resolve problems and troubleshoot client issues with invoices, claims and delivery of service.


• Collaborate with HUB Benefit Consultants to understand and address specific questions and insurance plan renewals for HUB clients.


• Work with our Data Analytics team to understand data trends and address specific questions and needs of our clients.


• Understand compliance requirements related to benefits, and how these requirements affect HUB clients.


• Assist in the preparation of sales-related materials including bids and proposals.


• Coordinate annual processes across functions that relate to wellness planning, annual health care planning, and plan renewals for clients.


• Learn the Employee Benefits business from the inside out, by collaborating with colleagues and internal mentors, taking part in education meetings & carrier updates, and attending client outreach/appreciation events.

REQUIREMENTS:

• College diploma from an accredited University is preferred.


• Minimum of 2 years of experience in a professional environment


• Strong time management and organizational skills.


• Work well in a team environment and independently.


• Ability to act resourcefully and in an innovative way to solve problems and complete tasks.


• Professional presence and the ability to communicate with people at all levels.


• Strong interpersonal, excellent communication skills in both verbal and written.


• High energy, positive and winning attitude, determination to succeed.


• Strong IT skills with deep knowledge of Microsoft Office products, especially Word, Excel and PowerPoint, and internet-based applications.


• Department Account Management & Service


• Required Experience: Less than 1 year of relevant experience


• Required Travel: Negligible


• Required Education: College diploma (3-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.