Client Specialist, Employee Benefits

HUB International; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k matching program

Generous PTO package

Paid parental leave

Comprehensive wellness program

Job summary

A leading insurance brokerage in Ohio is seeking a Client Specialist who is a detail-oriented individual passionate about client care. You will manage client relationships, develop educational materials, and facilitate communication. This role offers on-the-job training and mentorship, making it a perfect opportunity for recent graduates. Enjoy competitive salaries and a comprehensive benefits package while being a part of a growing team dedicated to excellence and community support.

Qualifications

• 2+ years of experience in a professional environment.
• Ability to work independently and as part of a team.
• High energy with a positive attitude.

Responsibilities

• Provide extraordinary customer service for HUB clients.
• Develop and deliver employee education materials.
• Act as liaison between client and vendor partners.

Skills

Time management

Organizational skills

Strong communication skills

Interpersonal skills

IT skills (Microsoft Office)

Education

4-year degree from an accredited university

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Position Summary

Are you a creative and detail‑oriented individual who strives for excellence? Will you thrive in a dynamic environment that requires organization, strong communication skills and the ability to manage multiple projects simultaneously? If the answer is yes, we have the perfect opportunity for you.

Our Client Specialist position is a great starting point within our benefits consulting team, where you will be responsible for client relationship management, with opportunities for career growth, development and mentorship. No previous insurance experience is required, and we will provide on‑the‑job training and career coaching for all new associates. HUB offers a competitive compensation package, a comprehensive benefits package and the opportunity to get involved in many of our Corporate & Social Responsibility initiatives.

About Hub International

HUB International is a leading full‑service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

What We Offer You

• Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short‑Term Disability Plans
  • Supplemental Life and Long‑Term Disability Options
  • Comprehensive Wellness Program
  • Paid Parental Leave
  • Generous PTO Package – Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential – HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Essential Duties And Responsibilities

• Provide extraordinary customer service for HUB clients: provide day‑to‑day client support for your assigned block of clients, including troubleshooting issues and problem solving; ensure client information for your block of clients is always accurate and up to date.
• Develop and deliver employee education and communication materials including live and virtual presentations; facilitate presentations for Open Enrollment and New Hire Orientations as needed. (Regional travel may be required.)
• Act as liaison between client and vendor partners to resolve problems and troubleshoot client issues with invoices, claims and delivery of service.
• Collaborate with HUB Benefit Consultants to understand and address specific questions and insurance plan renewals for HUB clients.
• Work with our Data Analytics team to understand data trends and address specific questions and needs of our clients.
• Understand compliance requirements related to benefits, and how these requirements affect HUB clients.
• Assist in the preparation of sales‑related materials including bids and proposals.
• Coordinate annual processes across functions that relate to wellness planning, annual health care planning, and plan renewals for clients.
• Learn the Employee Benefits business from the inside out, by collaborating with colleagues and internal mentors, taking part in education meetings & carrier updates, and attending client outreach/appreciation events.

Requirements

• 4‑year degree from an accredited university.
• Minimum of 2 years of experience in a professional environment.
• Strong time management and organizational skills.
• Work well in a team environment and independently.
• Ability to act resourcefully and in an innovative way to solve problems and complete tasks.
• Professional presence and the ability to communicate with people at all levels.
• Strong interpersonal, excellent communication skills in both verbal and written.
• High energy, positive and winning attitude, determination to succeed.
• Strong IT skills with deep knowledge of Microsoft Office products, especially Word, Excel and PowerPoint, and internet‑based applications.

Additional Information

Department: Account Management & Service

Required Experience: 2‑5 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4‑year degree)

Equal Opportunity Employer

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E‑Verify Program

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